Head of Procurement - Operations

We're looking for a Senior Procurement leader who's ready to shape strategy across four dynamic categories and lead a brilliant team of Category Managers. In this role, you'll drive tangible commercial value, build supplier resilience, and hit EBITDA targets that genuinely matter. You'll work closely with our functional leaders to align procurement strategy with business objectives, whilst building and developing a high-performing team that's as invested in excellence as you are. This is hospitality procurement at its best – where strategy meets real-world impact

Responsibilities

Developing and delivering procurement strategy across assigned categories, aligned to Haven's broader vision, through strategic sourcing, supplier negotiations, and contract management; Identifying and leading a pipeline of savings, cost avoidance, and value-generation opportunities, managing project prioritisation to maximise ROI and hit targets; Developing strong, collaborative relationships with suppliers and demonstrating best-in-class relationship management to your team; Mentoring and developing Category Managers and Procurement Managers, fostering a high-performing procurement culture; Working closely with senior stakeholders across operations, commercial, finance, and support functions to unlock maximum procurement value, supporting transformation initiatives and providing commercial insights to leadership

Requirements

Proven procurement and leadership experience in multi-site hospitality, with Category Manager or Head of Procurement level experience across at least two relevant categories; Strong commercial negotiation and contract management expertise, confident navigating high-value supplier discussions, developing category strategies, and delivering tangible commercial value; Proven ability to lead and develop high-performing teams, with excellent stakeholder engagement skills across all levels (including executive/C-suite); Pragmatic, solutions-focused approach with a continuous improvement mindset, proactive influencing skills, and the ability to manage multiple complex priorities autonomously; Proficiency with procurement systems (e.g., Coupa or similar)

Nice to have

CIPS/MCIPS qualification; Retail/leisure sector experience

Benefits

Holiday Buy Scheme; Holiday allowance that rises with service; Annual bonus; 20% discount on Haven and Warner Hotels holidays for you, family and friends; Comprehensive wellbeing support; Access to the Bourne Leisure corporate box at the O2 Arena, London; Exclusive discounts with corporate partners; Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees; Enhanced family friendly policies and pay (eligibility criteria applied)