Funding Circle is on a mission to back the UK's small businesses. This role owns the strategy for the customer experience across Funding Circle's multi-product financing and spending business. You report to the VP Product, running the Multi-product Experience Product team as part of the company's core Product and Design leadership. The role is London (Hybrid), with 3 days in the office, and offers a competitive salary plus benefits.
Responsibilities
Set the vision and strategy for how the customer experience needs to evolve to maximise the impact of product line plans and the overarching product vision; Build the capabilities and journeys used by multiple product lines and internal teams to ensure a seamless experience for customers; Lead and develop a team of Product Managers and support the growth and development of the culture within the broader Product team; Partner closely with Engineering, Product and broader leadership across the business
Requirements
7+ Years of relevant experience in product management building high-quality consumer grade multi-product customer experiences; Strong experience of partnering with Design and Engineering; Led and developed teams of Product Managers to deliver value for customers and the business; AI-native, having built with Claude Code or Codex or similar and bringing that into how the team designs and builds; Strong communication and interpersonal skills, with ability to work effectively and collaboratively with individuals from different parts and levels of the organisation
Nice to have
Experience in Fintech, ideally lending; A track record of customer experience transformation; Both consumer and SME exposure
Benefits
Flexibility benefit allowance; Private medical and dental; Health assessments; Access to a digital GP; Life assurance; Share schemes; Financial coaching; Annual learning allowance; Electric car and cycle-to-work schemes; Season ticket loans; Award-winning parental leave policies; Barista coffee and subsidised lunches in the London office
Wielka Brytania · London
