Head of Rooms Division

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Are you ready to lead with flair and finesse? Do you enjoy orchestrating seamless guest experiences? Join Radisson Hotel Group as our Head of Rooms Division and step into a world where your passion for hospitality transforms ordinary stays into extraordinary memories.

We are currently seeking a Head of Rooms Division to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Head of Rooms Division, you bring a heightened sense of leadership, a commitment to delivering exceptional guest experiences and a passion for optimizing the operational excellence of our Rooms Division.

Responsibilities

Ensures the smooth running of the rooms division department, where all aspects of the guest experience are delivered to the highest levels.; Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.; Develops and implements plans where rooms division initiatives & hotel targets are achieved.; Leads and manages the rooms division team, fostering a culture of growth, development and performance within the department.; Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.; Builds and maintains effective working relationships with all key stakeholders.; Establishes and delivers effective programmes that advance service standards, profitability and cost control -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Requirements

Proven experience in rooms division with strong problem-solving capabilities.; Excellent leadership skills with a hands-on approach and lead-by-example work style.; Commitment to exceptional guest service with a passion for the hospitality industry.; Ability to find creative solutions, offering advice and recommendations.; Personal integrity, with the ability to work in an environment that demands excellence, time and energy.