Hospitality Team Leader

Searcys are looking for an Hospitality Team Leader to join the team at HAC.

As a Hospitality Team Leader for Searcys you will be responsible for the overall co-ordination of team of Waiting Staff during an event, as well as supporting the Managers with the execution of our busy events schedules.

The HAC is quite unlike any other City event venue; a magnificent Georgian house set in a five-acre garden. This unique, historic London venue offers a wide variety of event spaces and an a unique out-door space nestled within the city backdrop.

As Hospitality Team Leader you will receive the following industry leading benefits:

- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 35 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Enrolment into Searcys Champagne School
- Meals provided on shift when working within one of our venue
- Annual celebration event
- Cycle to work scheme
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice

The Hospitality Team Leader will be working as part of an exciting events team to deliver the food & beverage, event operations at a large selection of events spaces.

Job Type: 20 Hours Contract

Hourly Rate: £16.50 per hour

Responsibilities

To lead and support a team of Wait Staff during our events.; To ensure the provision of food and service is consistent and in line with Searcys standards; To meet and greet all customers and run through all info related to their meetings, such as timings, menus, dietary requirements; To brief the waiting team on all aspects of the business and to oversee the running of the daily operations alongside management; To assist on the development of the waiting team, making sure that they adhere to standards laid down by the management team and enforce these standards as required, especially on the areas of food and beverage service; To ensure that all legislative and Government guidelines are adhered to, such as The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, etc. within the areas of responsibility; To deal effectively and courteously with customer complaints, and refer all complaints to the line manager, if necessary; Ensure the standards of operation as set by the Managers are always maintained.; Ensure correct uniform, by you and your team is worn at all times and personal appearance standards are adhered to.; To meet clients on arrival, making sure that the event is as they require and ensuring that any changes on the day are dealt with professionally and passed onto the relevant department.; To assist in the development of the waiting team, making sure that they adhere to standards laid down by the Management and provide training as required.; Liaise with clients, supervisor and manager to ensure all catering services are running efficiently and effectively.; Ensure you are briefed on all large meetings/events taking place on your working area.; Ensure the punctual delivery of all catering services.; Prompt clearing and re-set of the meeting rooms on clients’ departure.; Ensure that all extra beverages are recorded on the consumption sheet and returned to the catering office for billing purpose.; Ensure the cleaning rota is adhered to on the daily basis.; Maintain excellent communication skills with the rest of the team.; Any other reasonable request by management.; Demonstrate Personal Development

Requirements

Excellent product knowledge (food/beverage); Experience working as a Team Leader or a similar position with Hospitality/Events is preferred; Lead by example, always acting in a professional manner; Excellent communication skills; Responds quickly to drive business through periods of low demand; Takes the initiative; Excellent time management; Supportive / Team player; Strong presentation skills; Excellent customer service skills