As Junior Customer Success Manager for Activation in DACH, you make sure every new German-speaking customer goes from "just signed" to "fonio picks up our calls every day". You own the first weeks of the customer journey: setting up their AI assistant, testing and fine-tuning it, and getting it live on their phone line. You'll spend most of your time in onboarding calls with customers and inside the fonio platform. You learn how every feature works and figure out the best setup for each customer.
Responsibilities
Run onboarding calls with new DACH customers and set up their AI assistant together with them; Translate each customer's business into a working setup: prompt, knowledge base, call transfers, notifications and integrations; Test and fine-tune assistants until they're ready to go live; Help customers connect their phone system and get call forwarding running; Follow up with customers who signed but aren't active yet, and get them activated; Become a power user of the platform and learn which setup fits which use case; Bring patterns and friction points from onboardings back to Product and CS to improve templates, guides and the product; Hand activated customers over to Customer Success with a clean setup and clear notes; Track onboardings and activation results in HubSpot
Requirements
0–2 years of experience in a customer-facing role (onboarding, support, CS, sales, hospitality, or customer service) or a strong graduate profile. Internships count; Native-level or C2 German and fluent English; Basic technical skills and real curiosity about how things work: enjoys clicking through a platform until understood, comfortable with webhooks, APIs, or phone settings; Explains things simply and stays patient with non-technical customers, by phone or video; Structured: can run several onboardings in parallel without dropping anything; Hands-on and quick to learn, takes initiative; Willing to relocate to Vienna
Nice to have
First experience with automation tools such as n8n, Make, or similar; First experience with a CRM (ideally HubSpot); Experience in a SaaS or tech company
Benefits
Equity; Relocation support; Daily lunch and dinner; Equipment of your choice; Regular team off-sites; On-site work in Vienna with the core team
Austria · Vienna
