fonio.ai is a market leader in AI agents for SMBs, covering phone agents, WhatsApp, web chat, email and a full AI phone system. As Junior Customer Success Manager for Activation in France, Spain and Italy, you make sure every new French-, Spanish- and Italian-speaking customer goes from 'just signed' to actively using the AI phone assistant. You own the first weeks of the customer journey: setting up their AI assistant, testing and fine-tuning it, and getting it live on their phone line. You will spend most of your time in onboarding calls with customers and inside the fonio platform.
Responsibilities
Run onboarding calls with new customers in France, Spain and Italy, in their language, and set up their AI assistant together with them; Translate each customer's business into a working setup: prompt, knowledge base, call transfers, notifications and integrations; Test and fine-tune assistants until they're ready to go live; Help customers connect their phone system and get call forwarding running; Follow up with customers who signed but aren't active yet; Become a power user of the platform and learn which setup fits which use case; Bring patterns and friction points from onboardings back to Product and CS to improve templates, guides and the product; Hand activated customers over to Customer Success with a clean setup and clear notes; Track onboardings and activation results in HubSpot
Requirements
0–2 years of experience in a customer-facing role (onboarding, support, CS, sales, hospitality, or customer service) or a strong graduate profile; Internships count; Native-level or C2 in Spanish, Italian, French and fluent in English; Basic technical skills and real curiosity about how things work; Ability to explain things simply and stay patient with non-technical customers, by phone or video; Structured, able to run several onboardings in parallel across three markets; Hands-on and quick to learn, takes initiative
Nice to have
First experience with no-code or automation tools such as n8n, Make, or Zapier; Experience writing prompts for AI tools, or a technical study background; German-language skills
Benefits
Equity; Relocation support; Daily lunch and dinner; Equipment of your choice; Regular team off-sites
Hiszpania · Barcelona
