Key Account Director - CRM ( CPQ)

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Key Account Director will oversee market success of ServiceNow's products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role

The Accunt Director builds relationships with clients while achieving quarterly and annual sales quotas for an assigned territory.

Responsibilities

Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan; Arranging and conducting initial Executive and CxO discussions and positioning meetings, close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM solution; Sales process management and opportunity closure; Ongoing account management to ensure customer satisfaction and drive additional revenue streams; Support the regional ServiceNow partner channels to drive an effective customer experience; Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals; Use Data Management through all sources such as CRM, social media, search engines and AI tools; Occasional travel for training or meetings may be required

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years in sales with success generating new business sales of enterprise-class Customer Experience or other Business solutions; Experience selling CRM into India Western region would be an advantage.; Advanced knowledge of sales force automation, customer service management, enterprise resource planning or other business application technologies would be ideal; Experience with the sales process with the ability to navigate and progress short and long complex sales cycles; Understanding of business sales processes.; Preferred experience of selling CPQ as solution.; Bachelor's degree in business, marketing or related discipline