As a Senior Account Manager, you will be responsible for retaining and growing Bigblue's key accounts — some of the most promising European D2C brands — and play a central role in their success.
Responsibilities
Build strong, long-term partnerships; Build and maintain strong relationships with strategic merchant accounts; Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact; Define improvement plans with merchants based on data analysis; Identify new partnership opportunities and define improvement plans with merchants; Deliver customer excellence; Support stakeholders in their day-to-day use of Bigblue's services; Monitor customer feedback and performance trends, and translate them into actionable improvements; Contribute to product and operational improvements based on merchant insights and market trends; Optimize internal processes and tools to improve the overall customer experience; Contribute to merchants' strategic development and identify their metrics that drive growth; Identify potential signals of dissatisfaction and implement solutions to answer them; Suggest out-of-the-box initiatives to engage existing merchants; Implement cross-selling and upselling strategies to address customer needs and unlock value
Requirements
5+ years' experience in customer-facing roles; 3+ years in logistics, fulfilment, e-commerce, or a related industry; Native-level French; Professional proficiency in English; Strong communicator and relationship builder, comfortable managing multiple stakeholders; Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews; Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills; Proactive, autonomous, adaptable, and eager to deepen logistics expertise; Based in Paris or willing to relocate
Nice to have
You have an entrepreneurial spirit; You're passionate about digital and making life simpler with technology; You like solving new problems and are never settling for how something "has always been done"; You speak another language (Spanish, German, Italian)
Benefits
10€ meal voucher per worked day (55% paid by Bigblue); Unlimited free snacks at the office; ClassPass membership for fitness & wellness; MacBook or any setup needed, chosen by the employee; 100% health insurance coverage with Benefiz; High impact role; Founders-led company with an innovative, caring culture; International environment with work across Paris, Madrid, London, and the European warehouse network; Brand-new offices in Paris' 9th arrondissement
Francja · Paris
