Laboratory Customer Service Manager

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 100,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Food industry services help ensure food safety, quality, and compliance through testing, inspection, certification, and auditing—supporting businesses across the supply chain from farm to fork.

This role to to manage the Customer Service function within SGS Cambridge Food Division to continue to provide industry leading and customer centric service. Your role will provide leadership for the Cambridge customer service team and provide our customers with professional and responsive service for queries and complaints.

The ideal candidate for this role is someone who has experience in a fast paced customer service senior position within a Food Testing Laboratory. Experienced in managing the customer service team, billings department, dealing with complaints and busy clients.

Responsibilities

Job Title: Laboratory Customer Service Manager; Job Type: Permanent; Location: Cambridge - role is onsite 5 days per week; Hours: Monday to Friday 9am to 5pm; Salary: From £35,000 pa; Industry: Health & Nutrition - Food; Provide ongoing support to Account Management and key customer accounts, proactively building strong stakeholder relationships, understanding customer needs, and delivering effective account plans that drive customer satisfaction, retention, and growth; Lead and manage the Cambridge Customer Service and Operational Admin teams; Liaise with internal team managers of all departments to ensure client satisfaction; Presenting to clients and aiding the Accounts team with client tenders

Requirements

Qualification within Customer Service or Operational Management - Essential; Full driving license for use in the UK - Essential; Experience of delivering projects and presentations; Customer account management