Due to an ever-expanding client base, OutSystems is hiring a Senior Customer Success Manager to ensure the most strategic customers are realising the full value from OutSystems products and solutions across their entire global enterprises.
Responsibilities
Manage high touch accounts to help increase product adoption and expansions; Renew contracts that are allocated; Onboard new customers; Educate the customer on OutSystems' best practices, resources and training materials; Maintain communication with customers to ensure success in their development and identify bottlenecks early; Be a key player of a growing global Customer Success team managing a large customer base and important initiatives; Provide business and product knowledge and develop/execute effective success plans to drive customer outcomes; Educate customers on how existing and new product features/functionality will contribute to the growth of their business; Work cross-functionally with multiple OutSystems teams to manage escalations, remove blockers and ensure customers can adopt and maximise utilisation of the platform; Be an advocate for customers, identifying and quantifying key factors for Customer Success and communicating them effectively; Bring product feedback and recommendations from customers back to the Product Management team; Gather insights and data regarding consumption, trends and risk factors; Be innovative and make an impact on customers, team, and company; Manage a large customer base efficiently and effectively; Increase executive access into the customer base, broaden contacts and build champions
Requirements
Bachelor's Degree (or equivalent) or higher; 5+ years experience in a customer facing services roles such as Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services; Proven ability to multi-task and adapt to constant change; Ability to gather and analyse data and apply to your account management strategies; Proven ability to consistently deliver projects, drive successful technical programs, and manage technical accounts; Experience working with a technical customer base and/or corporate IT projects and processes; Proven ability to influence people internally and externally to drive outcomes; A highly qualitative approach to understanding, measuring, and forecasting Customer behavior and revenue; The ability to work with distributed teams, across geos and cultures; Detail oriented and well organised. Able to work with minimal supervision and very effective at managing time
Nice to have
SFDC/Gainsight experience preferable
Benefits
Work at a company at the vanguard of the agentic revolution; Real growth opportunities through structured development programs, vertical progression, lateral moves, Professional Development Fund and Internal Mobility Program; Collaboration with experienced enterprise software experts and thought leaders in a global team
Holandia · Amsterdam
