The Service Manager (Condo) is responsible for the seamless operation, maintenance, and presentation of all building systems within a luxury high-residences. This role is critical to delivering a five-star living experience by ensuring reliability, discretion, and excellence in all engineering services. The Service Manager (Condo) leads the engineering team, oversees complex building systems, manages high-value capital projects, and works closely with property management and the Board of Directors to protect and enhance the asset's value. This individual is expected to operate at a high level of professionalism, technical expertise, and resident service.
Responsibilities
Ensure all building systems operate at peak efficiency with zero disruption to residents whenever possible; Deliver a white-glove level of service, responding promptly, professionally, and discreetly to resident concerns; Maintain immaculate condition and presentation of all mechanical rooms, back-of-house areas, and service corridors; Coordinate work to minimize noise, inconvenience, and visual impact in occupied residences; Lead, mentor, and develop a high-performing engineering team with a service-first mindset; Establish clear performance standards aligned with luxury hospitality-level expectations; Maintain staffing schedules that ensure 24/7 coverage and rapid response capability; Promote a culture of accountability, safety, and continuous improvement; Oversee operation, maintenance, and optimization of HVAC systems, Building Automation Systems, electrical distribution, domestic water, fire/life safety systems, and elevators; Utilize data and analytics to proactively identify system inefficiencies and implement improvements; Develop and execute long-term capital plans to maintain Class A/luxury standards; Lead major projects such as system upgrades, façade restoration, and amenity enhancements; Partner with consultants, engineers, and ownership on design, budgeting, and execution; Ensure all upgrades align with luxury market expectations and property positioning; Manage high-quality, vetted vendors who meet luxury service standards; Oversee all contracted work to ensure exceptional craftsmanship and minimal disruption; Enforce strict compliance with insurance, safety, and operational protocols; Prepare and manage the engineering operating and capital budgets; Identify opportunities for cost savings without compromising quality or resident experience; Support reserve studies and long-term financial planning; Maintain full compliance with all applicable codes, inspections, and regulatory requirements; Ensure flawless execution of life safety system testing and documentation; Works closely with property management and the Board of Directors to protect and enhance the asset's value
Requirements
High School Diploma; Current Driver's License; Central Plant System experience required; EPA Section 608 Universal Certification; At least 10 years of Residential maintenance experience; At least 8 years building facilities operation experience in a luxury apartment; Minimum of 5 years supervisory experience as senior engineer/technician or equivalent position in facilities management; Building automation systems experience required; Proven experience providing excellent customer service; Extensive knowledge of HVAC, electrical, and plumbing systems in multi-family housing and mid to large size facility operations; Exposure to budgeting and basic accounting; Understands elevator maintenance, fire sprinkler/alarm systems and high-rise buildings; Proficient with computers and relevant computer programs; General understanding and use of Microsoft Office, Microsoft Word, Excel, and Outlook; Excellent communication and leadership skills; Strong problem-solving skills; Ability to work after hours, as needed including on-call rotation; Must be highly credible and trustworthy, and operate with high degree of integrity; Must hold oneself and others accountable and strive for a high level of excellence; Must have a positive, can-do attitude and be able to fuel growth and innovation; Must be customer-focused and results-oriented; Must want to continuously learn and develop; Exceptional oral and written communication, active listening, and organizational skills; Ability to establish strong working relationships with others in team setting; Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment; Self-directed and able to work independently, with minimal supervision; Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach; Push, pull or lift up to 50 pounds; Continuous repetitive motions; Work under variable temperature conditions, variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards
Nice to have
Master of Electrician and Plumbing preferred; Experience with Yardi preferred
Benefits
Competitive Salary with Bonus Potential; Medical, Dental, Vision, 401K Match, Life Insurance; Opportunities for Advancement within expanding portfolio; Annual Professional Development Funds; Employee Discount; Friendly Work Environment that values collaboration; Eligible for discretionary annual incentive program
Stany Zjednoczone · Reston
