2K is looking for a Manager, Community to drive the community management vision, strategy, and execution for the BioShock franchise with a primary focus on engaging within the Steam, Discord, and Reddit platforms. In this position, you are the voice of the community, and will work closely with both the Development and 2K Global Marketing teams, serving as the player advocate to help define and drive community building and engagement to our passionate players and longtime franchise fans. Reporting to the Senior Manager, Community Relations, the ideal candidate will be able to join us in office three days a week (Tuesday-Thursday) in Los Angeles California.
Responsibilities
Engage and build relationships with players across community platforms including Steam, Discord, Reddit and more; Partner with 2K Brand, Social, Influencer, Communications, and Development partners to champion player needs and improve game experiences; Create and maintain a feedback loop for title communities and promote player needs to 2K Marketing teams and Studio stakeholders; Use analytics and social listening tools to identify and quantify player needs and build regular reports for marketing and development teams; Assist marketing, social, and communication teams with coordination and execution of marketing requests of the development team; Work with external agencies to build player response messaging plans and moderation guides, primarily on Discord and Steam reviews/forums; Collaborate with cross-functional publishing partners in defining community growth strategies across the studio portfolio; Develop and execute key Community programs that celebrate and promote the passionate fan base and incentivize new fans; Assist with identification of key creator opportunities that can engage and grow communities; Ladder up all community activations in support of the master Go To Market Strategies for titles; Develop community engagement and growth performance metrics and provide regular performance analysis and reporting on player sentiment, needs and wants
Requirements
4 - 6 years working in a comparable digital community building and/or social role within gaming, media or entertainment; Innate knowledge, experience, and passion for engaging and growing core entertainment communities, developing meaningful ground floor relationships that create fans for life; Deep understanding of community management platform nuances, as well as the creator and influencer ecosystem (especially Steam, Reddit, Twitch, YouTube, Discord); Extensive knowledge of analytical tools such as LevelUp, Radarly, Discord analytics, Tubular, and Sprinklr, and using these tools to build reports and feedback processes that speak to our wide cross functional teams; Highly collaborative with others, contributing creative and innovative ideas for engaging and growing our community; Outgoing, intellectually curious and can proactively reach out to people to build key relationships; Willing to roll up your sleeves and get things done; Highly organized, timely and communicative; Extensive knowledge of the video game landscape, with specific knowledge of the BioShock franchise; Can aggregate, synthesize, and analyze data, communicating key learnings cross-functionally
Benefits
Medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; Paid vacation time (15 to 25 days) or eligibility for the Company's discretionary time off program; Up to 10 paid sick days per calendar year; Paid parental and compassionate leave; Wellbeing programs for mental health and other wellness support; Family planning support through Maven; Commuter benefits; Reimbursements for fitness-related expenses; Eligibility for bonus and/or equity awards; Eligibility to participate in 401(K) plan and Employee Stock Purchase Program
Stany Zjednoczone · Los Angeles
