World Relief seeks a manager to lead its growing Donations Management Team. This role is accountable for the timely, accurate, secure, and donor-centered processing of charitable contributions across giving channels. This role establishes operational standards, supervises staff, owns policies and controls, collaborates with Advancement, Finance, IT, and other partners, and ensures donation records, receipting, fund coding, reconciliation, and donor service are completed with integrity. The Manager serves as the primary escalation point for complex gift-processing issues and ensures the function remains aligned with organizational priorities, accepted nonprofit gift-administration practices, and audit-ready documentation. 100% Remote, bi-annual 4-day in-person event attendance expected.
Responsibilities
Supervise Donations Management staff, including work planning, regular check-ins, goals, performance management, time and leave approvals, training, professional development, and required HRIS actions; Act as a spiritual leader who fosters a Christian work environment consistent with World Relief's values; Set team priorities, service standards, staffing coverage, and quality expectations to ensure timely gift processing, tax receipting, donor notifications, and fundraiser alerts; Own the creation, approval, maintenance, and periodic review of Donations Management policies, controls, and standard operating procedures; Oversee end-to-end processing and quality for checks, ACH and wires, credit and debit card gifts, recurring gifts, stock, cryptocurrency, workplace and payroll giving, donor-advised or third-party gifts, event platforms, and other donation channels; Ensure donor and gift records are consistently and accurately coded in Raiser's Edge and connected platforms, and ensure Fund IDs and accounting codes align with general ledger requirements; Direct recurring quality assurance, platform audits, exception review, and corrective-action follow-up; Oversee donor service and escalations involving declined transactions, recurring gift changes, receipts, refunds, returns, and other donation questions; Oversee monthly reconciliations for online credit card, direct debit, and other giving streams and partner with Finance to resolve variances; Coordinate with the Raiser's Edge Database Administrator and other system owners on fiscal-year readiness, year-end tax statements, fund maintenance, access, integrations, and system changes; Build cross-functional relationships with Advancement, Finance, front-office/mail processing, Technology, fundraising teams, vendors, and processing partners; Prepare and manage the team budget, vendor and facility needs, and operational planning; visit the donation-processing facility at least annually or as business needs require; Define and monitor operational measures such as turnaround time, accuracy, exceptions, unresolved items, and donor-service responsiveness; Maintain current knowledge of charitable gift administration and data stewardship practices and ensure confidentiality and safeguarding of donor and payment information; Serve as the final operational decision-maker and escalation point for complex, unusual, or high-risk gifts within delegated authority; Oversee and execute special projects as assigned
Requirements
Mature and personal Christian faith; Committed to the mission, vision, and values of World Relief; Desire to serve and empower the Church to impact vulnerable communities; Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of the Nation document; Valid driver's license, access to reliable vehicle and ability to pass MVR standards; Bachelor's degree in a related field or equivalent combination of education and progressively responsible experience; Strong understanding of gift coding, donor intent, receipting, reconciliations, data quality, internal controls, documentation, and confidentiality; Previous people-management or formal supervisory experience
Nice to have
Five or more years of relevant gift-processing, advancement-services, donor-services, or financial-operations experience, including two or more years leading staff or a significant operational function; Experience supporting a large, multi-entity, multi-location, or international nonprofit organization; Experience with charitable gifts such as stock, cryptocurrency, workplace giving, donor-advised funds, matching gifts, and event-based giving; Experience with financial audits, payment-card controls, CRM integrations, process mapping, and continuous-improvement methods; Relevant professional development or certification in fundraising operations, advancement services, nonprofit accounting, data management, or project management; Working knowledge of Raiser's Edge NXT or a comparable fundraising CRM and familiarity with online fundraising and payment platforms; Advanced ability to analyze operational issues, exercise sound judgment, manage risk, and translate findings into durable processes and controls; Strong written and verbal communication, cross-functional leadership, change management, and conflict-resolution skills; Proficiency in Microsoft Excel and Word, including the ability to review reconciliations, reports, and large data sets; Ability to prioritize competing deadlines and lead the team through peak-volume periods with accuracy and composure
Benefits
Competitive benefits package; Employee discount program (for full-time employees); Gold-level Cigna Healthy Workforce Designation recognition for well-being program; Bi-annual 4-day in-person event attendance expected
Stany Zjednoczone · Towson
