Manager for Language Services

The Manager, Language Services plays a critical role on MOIA's Language Services team, ensuring that City agencies, Mayoral Offices, and the public have reliable access to high-quality translation and interpretation services.

Responsibilities

Serve as the primary point of contact for City clients, partners, and linguistic resources, including vendors and internal staff; Manage end-to-end translation projects, following internal guidelines to set up new requests and communicate relevant details to all stakeholders; Lead the translation process for MOIA's website content using Smartling; Respond to translation requests, gather additional project information as needed, and deliver final translations in line with project instructions; Process, track, and troubleshoot projects, communicating status updates to requesters and supervisors; Serve as backup for coordination of interpretation requests; Provide assistance for events requiring interpretation, including coordinating interpreters and setting up and distributing equipment; Assist with technical support for virtual interpretation events through Zoom, WebEx, Teams, and similar platforms; Liaise with City clients, partners, and linguistic resources, including vendors and internal staff; Coordinate with internal Language Access Specialists and external vendors to ensure smooth project execution; Provide technical assistance on language services to MOIA, Mayoral Offices, City Hall, and City agencies; Serve as backup for urgent and rapid response requests that may occur after hours and during weekends; Perform other related assignments and special projects, as directed

Requirements

Bachelor's degree required; Hands-on experience in project management, preferably in a language services or fast-paced coordination role; Native fluency in one of the top 10 City-designated languages (Arabic, Bangla, Chinese, French, Haitian Creole, Korean, Polish, Russian, Spanish, or Urdu); Proficient in computer skills (Word, Excel, PowerPoint, and Outlook); Familiar with CAT tools and translation management platforms such as Smartling; Experience using WebEx, Zoom, and/or Microsoft Teams

Nice to have

Self-starter who takes initiative; Adaptable and able to think on their feet; Strong organizational and time management skills; Sound judgment; Positive, growth-oriented mindset; Comfortable engaging with colleagues at all organizational levels