Manager, Forward Deployed Services

Doss's Forward Deployed Services (FDS) team is the core engine of DOSS and the success of its customers. The Portfolio Manager sits at the intersection of product, data, operations, implementation, and customer partnership, leading a team of Forward Deployed Product Manager (FDPM) ICs while staying deeply hands-on. The role owns a portfolio of DOSS's most complex, high-value client relationships and leads the team through discovery, product design, build/configuration on the DOSS platform, and UAT and go-live. This is a player-coach role.

Responsibilities

Lead a team of Forward Deployed Product Managers across a portfolio of upper mid-market and enterprise clients, accountable for team output, client outcomes, and individual development; Stay hands-on across the post-sales lifecycle: discovery, design, implementation, and go-live; Own the success of the most complex client relationships; Conduct and lead cross-functional deep dives to map end-to-end business processes and workflows; Drive and contribute to new product capabilities supporting upper mid-market and enterprise expansion; Set best-in-class practices and processes across the team; Translate process flows into product design and configuration within the DOSS platform; Partner with technical teams on integrations and data migrations; Lead the portfolio through UAT, training, and go-live support, and build relationships that drive retention and expansion; Coach FDPMs on client management, problem-solving frameworks, and delivery quality; Drive automation and AI-forward improvements to product and customer lifecycle processes

Requirements

5+ years of leadership experience in engineering, consulting, finance, operations, product operations, or technical program management, leading or mentoring others; Systems Thinker who can traverse, untangle, and reassemble interconnected people, process, and technology; Player-Coach Mentality, leading by doing and modeling the work; High-Intensity, thriving in high-pressure environments such as startups, consulting, or finance; Technical from First Principles, able to work through hard engineering and logic problems and break them down for a team; Intellectual Firepower, able to cut through noise, synthesize quickly, and make good calls under ambiguity; Strong analytical mindset

Nice to have

ERP experience; SQL experience