The Leave Administration Manager is responsible for leading the organization's leave of absence program and team, ensuring compliant, efficient, and employee-focused administration of all leave processes. This role oversees the end-to-end management of leave programs, including FMLA, ADA accommodations, state and provincial leave programs, short-term and long-term disability leaves, military leave, personal leaves of absence, and other statutory and non-statutory leave programs. The successful candidate will drive operational excellence, maintain regulatory compliance, ensure accurate Workday transactions, and partner closely with HR Business Partners, Payroll, Benefits, Legal, and external leave vendors.
Responsibilities
Lead, coach, and develop a team of Leave Administration specialists; Establish service levels, performance metrics, and quality standards; Foster a culture of customer service, accountability, and continuous improvement; Manage team workload, escalations, and case prioritization; Oversee administration of all employee leave programs, including FMLA, ADA accommodations, short-term and long-term disability, military leave, Paid Family Leave, personal leaves of absence, and company-sponsored leave programs; Ensure timely review, approval, tracking, and return-to-work processing; Manage complex and escalated leave cases; Ensure compliance with federal, state, provincial, and local leave regulations; Maintain accurate documentation and audit-ready records; Monitor legislative changes and implement required process updates; Partner with Legal and Employee Relations on sensitive or high-risk cases; Serve as subject matter expert for leave administration within Workday and related systems; Ensure accurate leave entry, tracking, reporting, and data integrity; Develop and maintain standardized operating procedures; Lead continuous improvement initiatives; Collaborate with Payroll on pay impacts and benefit deductions; Partner with Benefits on disability and leave vendor coordination; Work closely with HR Business Partners and managers on employee leave situations; Support workforce planning through leave reporting and trend analysis; Develop dashboards and reporting on leave volume, trends, compliance, and service levels; Identify opportunities to improve employee experience and operational efficiency; Present insights and recommendations to HR leadership
Requirements
Bachelor's degree in Human Resources, Business Administration, or related field; 5+ years of progressive HR leadership experience; 2+ years of people leadership experience; Strong knowledge of FMLA, ADA, disability management, and leave regulations; Experience managing leave processes within Workday or a comparable HRIS; Strong analytical, organizational, and problem-solving skills; Excellent communication and stakeholder management abilities
Nice to have
Experience in a shared services environment; Professional certifications such as SHRM-CP / SHRM-SCP, PHR / SPHR, Certified Leave Management Specialist (CLMS); Experience working with third-party leave administrators; Advanced reporting and HR analytics experience
Benefits
Annual discretionary bonus; Medical, dental, and vision benefits; Paid vacation; 401k (up to 4% match); Health Savings Account (with company contribution); Well-being program; Product purchase discounts
Stany Zjednoczone · Mettawa
