Manager, Media Operations, UK

WPP Media is seeking a Manager, Media Operations, UK based in London. The role delivers the day-to-day operation of key Client Operations processes across WPP 650, ensuring Client Leadership, Comms Planning, Strategy and Client Specialist teams have the operational processes, tools, information and guidance required to work effectively and consistently. Approximately 80% of the role focuses on Client Operations and 20% on Open Operations. The role reports into the VP, Client Team Operations.

Responsibilities

Deliver the day-to-day operation of key Client Operations processes across WPP 650; Maintain operational guidance, training coordination and practical support for Client teams; Own and coordinate Agency-Wide Operational Training materials; Coordinate operational onboarding and training activity; Capture recurring operational issues and coordinate targeted training; Maintain operational guidance across MAP, Campaign Governance, briefing templates, timelines and operational tools; Coordinate implementation of Client Team ways of working and hand-offs; Help embed agreed Open workflows across Client teams; Coordinate and track Client Operations improvement activity; Own and maintain Client Operations trackers, templates, documentation and operational tools; Identify recurring issues and inefficiencies and provide insight to the VP, Client Team Operations; Maintain SLA tools and information; Coordinate Social Value reporting inputs; Coordinate testing and implementation of technology, automation and Open workflow changes; Own day-to-day coordination of GCA and GCS monthly Campaign and Forecast Trackers; Own day-to-day maintenance and monitoring of Client Team SLA information; Maintain Client Operations risk, issue and action logs; Track Client Team financial processes; Maintain Client Governance documentation and action tracking; Coordinate delivery readiness for key delivery periods; Coordinate new client and third-party onboarding; Maintain crisis and FOI materials; Own day-to-day administration of the Lot 7 SharePoint; Coordinate SRM operations; Maintain operational documentation and evidence for governance, contractual and audit requirements; Own allocated Open BAU activities and provide holiday and absence cover (approx. 20% of role)

Requirements

Right to work in the United Kingdom

Benefits

Competitive medical insurance; group retirement plans; vision and dental insurance; significant paid time off; preferential partner discounts; employee mental health awareness days