Manager - Medical Services

The Manager, Clinical Operations is responsible for the operational support functions of the Occupational Health and Medical Services organization. This role ensures consistent, efficient, and high-quality delivery of clinical services across the enterprise by overseeing base clinic operations, staff performance, EMR application and clinical workflows according to regulatory compliance expectations and/or corporate directed standardized treatment protocols and clinical quality assurance expectations. Reporting to the Director, Medical Shared Services, the Manager, Clinical Operations partners closely with occupational health providers, site medical teams, wellness leaders, and corporate stakeholders to optimize operations, improve service delivery, and support organizational health and safety objectives. This is an excellent opportunity for a strategic and results-oriented healthcare operations leader who is passionate about driving operational excellence, process improvement, and customer-focused service delivery.

Responsibilities

Assist onsite managers with day-to-day clinical operations across all occupational health and medical service locations; Implement operational strategies that improve quality, efficiency, consistency, and service delivery; Serve as key operational resource for clinical workflow management and process optimization; Monitor operational performance and address barriers impacting clinical service delivery; Collaborate with medical leadership on operational priorities and organizational initiatives; Evaluate and improve standardized clinical workflows and business processes; Establish performance standards and operational metrics for clinical support functions; Ensure clinics operate according to SOPs and standardized clinical guidelines and treatment protocols; Lead clinical quality assurance activities and audits; Oversee laboratory compliance, including CLIA requirements and point-of-care testing quality assurance; Confirm and track required professional licenses, certifications, and training for clinical staff; Oversee X-ray compliance, including equipment certifications, dosimetry, and documentation; Ensure clinical equipment is maintained and calibrated; Ensure appropriate use of the EMR and medical record management practices; Oversee required occupational health examinations and medical surveillance programs in accordance with OSHA, MSHA, DOT, and corporate requirements; Manage employee enrollment in and removal from surveillance examination groups; Monitor examination due and overdue status and ensure appropriate follow-up; Partner with Medical Services, Human Resources, Safety, Benefits, Operations, and external vendors; Serve as liaison between operational teams and centralized shared services; Lead, coach, and develop clinical operations support staff; Enforce clear performance expectations and development plans

Requirements

Minimum of an associate degree or higher in nursing from an accredited nursing program; Current, unrestricted registered nurse license valid in the designated state; Minimum 5 years of experience in healthcare operations, occupational health, clinical administration, or related healthcare environment; Minimum 3 years of leadership or supervisory experience; Experience managing workflows, process improvement initiatives, and operational performance metrics; Experience supporting clinical quality assurance, regulatory compliance, medical record management, or occupational health surveillance programs; Strong project management and organizational skills; Demonstrated ability to analyze data and drive operational improvements

Nice to have

Bachelor of Science in Nursing; Certified Occupational Health Nurse credential (COHN or COHN-S); Occupational health or employee health experience; Experience supporting multi-site healthcare operations; CAOHC Certification; NIOSH Certification; DOT and nonDOT drug screen collections (Hair, Urine, Breath; Saliva is a bonus); Respirator Fit Testing knowledge; BLS Training; Experience in electronic medical record (EMR) systems and reporting platforms; Experience with telemedicine programs and medical vendor management