The Manager Pathology Labs reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. Collaborates with leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction. The Manager is responsible for fiscal, human resource, and quality outcomes for their defined service area or unit.
Responsibilities
Attracts, develops, and retains exceptional service providers; Collaborates with Human Resources and other managers to ensure appropriate staffing; Advances innovative retention strategies for staff; Collaboratively manages the disciplinary process when appropriate; Facilitates the annual performance review process; Facilitates on-boarding of new staff; Manages people and resources to ensure safe and efficient patient care operations; Assumes 24-hour accountability for quality of patient care, human resources, and overall function; Develops section-based goals in conjunction with the Laboratory Director, Section Medical Director(s) and Administrative Director; Ensures that staff exhibit patients' first standards; Monitors research and investigational activity to assure compliance with hospital policies/procedures; Develops and maintains relationships with all customers and suppliers; Assures that service standards are developed, implemented, and evaluated; Ensures that the environment is clean, attractive, safe, and free from hazards; Maintains Relative Value Unit (RVU) and productivity systems; Maintains department Service Master; Facilitates planned growth in new program areas; Establishes, implements, and monitors the unit or service area's capital and operating budget; Creates annual operating budget and is accountable for monthly financial performance; Creates and implements new and replacement capital requests and department projects; Leads the development and implementation of approaches to attain maximum quality and efficiency of service provision; Supports continuous quality improvement initiatives during the DMAIC phase; Monitors and reports on departmental regulatory compliance; Monitors and reports upon departmental productivity and develops tools/metrics to assess departmental performance; Develops and maintains a quality management system; Attends Clinical Care Evaluation Committee (CCEC); Designs and implements clinical protocols and quality improvements; Ensures Quality Dashboards are achieved; Ensures compliance with applicable federal, state, local, AABB, FDA, OSHA, TJC, CAP, CLIA, and hospital regulations, policies, and procedures; Participates in planning and maintenance of the laboratory information system (LIS); Strategic planning and goal setting for the department, including implementation of new technologies and services
Requirements
Bachelor's degree; Laboratory experience with demonstrated progressive level of responsibility; Demonstrates personal alignment with NMH's core values of integrity, excellence, patients first, and teamwork; Effective communication and interpersonal skills; Ability to plan, organize, and direct the activities of others
Nice to have
Master's degree preferred; Certification in area of specialty or administration; Laboratory certification (ASCP) preferred
Benefits
Tuition reimbursement; Loan forgiveness; 401(k) matching; Lifecycle benefits; Wide range of benefits supporting physical, emotional, and financial well-being; Protection for unexpected life events
Stany Zjednoczone · Winfield
