Manager, Sales Development Operations

Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. As Manager, Sales Development Operations, you will be the operational partner to the Head of Global Sales Development and SDR Managers, helping the global SDR organization run efficiently every day while building the capabilities needed for the future. You will connect people, process, data, technology, reporting, and AI so SDRs and managers can focus on execution, coaching, and pipeline creation. This is a strategic and hands-on role. You will translate frontline needs into practical workflows, clear operating standards, trusted reporting, connected systems, and responsive support across North America and the UK.

Responsibilities

Serve as the primary operational partner to the Head of Global Sales Development and SDR Managers; Build and run an SDR Operations Center of Excellence; Lead day-to-day SDR operational support across North America and the UK; Own and improve core SDR workflows, including lead and account routing, assignment, ownership changes, handoffs, recycling, attribution, territory updates, tool access, and exception management; Map how SDR tools, data, and processes connect end to end and design simpler workflows; Ensure SDRs and SDR Managers have accurate, accessible, and actionable reporting; Own SDR business requirements and governance for Salesforce workflows, fields, dashboards, and reports; Serve as business owner for the SDR technology ecosystem; Own the Nooks operating model, administration, adoption, and optimization; Lead Clay strategy, governance, intake, prioritization, and delivery for SDR use cases; Apply AI and automation to clearly defined SDR and manager needs; Create a practical governance model for AI and automation; Develop and maintain global operating standards, SLAs, process maps, playbooks, release communications, training resources, and adoption plans; Establish regular feedback loops with SDRs and managers; Lead and develop two direct reports; Manage vendor relationships, platform roadmaps, investment recommendations, licenses, adoption, and value realization for the SDR technology portfolio

Requirements

7+ years of experience in Sales Development Operations, Revenue Operations, Marketing Operations, Demand Generation Operations, or a related B2B technology environment; Proven experience supporting SDR or sales teams through both day-to-day operations and larger process, reporting, systems, or AI transformation initiatives; Strong understanding of frontline SDR and manager workflows, including lead and account management, routing, handoffs, data quality, reporting, coaching, and pipeline processes; Deep expertise with Salesforce and modern GTM technology, with hands-on experience translating business needs into workflows, dashboards, documentation, and scalable operating processes; Experience connecting multiple tools and data sources into clear end-to-end workflows and improving adoption across teams; Strong systems thinking and analytical skills, balanced with a practical, service-oriented approach to operational support and problem solving; Ability to prioritize competing requests, distinguish urgent support from strategic work, and create transparency around ownership, timing, dependencies, and decisions; Strong communication and cross-functional partnership skills across Sales Development, Marketing, Sales, IT, Data and Reporting, and Sales Operations; Experience leading teams, vendors, or cross-functional programs across multiple regions

Nice to have

Experience building or leading an operations Center of Excellence, shared-service model, or structured business intake and prioritization process; Experience with AI transformation, workflow automation, GTM orchestration, and responsible AI governance grounded in frontline business use cases; Experience with Nooks, Clay, Salesforce, ZoomInfo, Cognism, LinkedIn Sales Navigator, Power BI, and related sales technology; Knowledge of CRM architecture, lead and contact management, routing, attribution, funnel reporting, enablement, and global operating models