Manager, Salesforce

We are hiring a Business Platforms Manager to lead and grow our Salesforce team and oversee operations, security, and system integration across our business platforms—Salesforce plus HubSpot, Gong, Highspot, DocuSign, Rocketlane, and Qualtrics. This is a player-coach role. You lead a blended team, stay hands-on in code and design reviews, and step in on complex problems to keep work moving. Travel requirements: less than 10%.

Responsibilities

Lead, mentor, and grow the administrators, developers, engineers, and platform specialists who run Salesforce and connected business platforms across onshore and nearshore locations; Recruit, hire, onboard, and run 1:1s, performance reviews, and career development; Set clear goals, SLAs, and quality standards for the team and its vendors; Run the team on Agile/Scrum and manage consulting partners, software vendors, contractors, and statements of work; Oversee day-to-day operations of Salesforce, HubSpot, Gong, Highspot, DocuSign, Rocketlane, and Qualtrics, including platform health, availability, performance, data integrity, and incident, problem, and change management; Deliver architecture and solutions for Business Platform technologies, including the data model and security model; Lead Salesforce development and implementation, stay hands-on in Apex, LWC, SOQL/SOSL, Flows, and Salesforce APIs, and enforce coding standards and code review; Lead implementation of new capabilities from requirements through go-live, including configuration, data migration, testing, training, and hypercare; Architect, build, and oversee integrations between Salesforce and other business platforms, ERP/finance and billing, identity management, product applications, and the enterprise data platform; Own security across Salesforce and connected platforms, including least-privilege access, sharing model, field-level security, Shield encryption, audit trails, and access reviews; Own release management and DevOps, including Git-based source control, SFDX, CI/CD pipelines, release calendar, and rollback plans; Manage sandboxes, environments, licenses, user provisioning, permission sets, platform cost, and monitoring across all platforms; Partner with business leaders in Marketing, Sales, Contracts, Accounting, and Customer Support to turn needs into working solutions; Drive adoption through training and release communications, and own data quality across platforms; Review designs, approve solutions, and make build vs. buy vs. configure decisions; Put AI capabilities such as Agentforce, Einstein, and Data Cloud into production where they deliver clear business value; Provide occasional after-hours support for releases and critical incidents

Requirements

Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or equivalent experience; 6+ years of Salesforce experience across architecture, development, and operations, including 4+ years of hands-on development; 2+ years of direct people leadership managing Salesforce administrators, developers, or engineers, including blended teams of employees, contractors, and offshore/nearshore resources; Proven Salesforce architecture experience designing multi-cloud solutions across Sales Cloud and Service Cloud, plus marketing and quoting platforms; Strong knowledge of data modeling, the security model, and governor limits; Strong hands-on development skills in Apex, LWC, SOQL, Flows, and Salesforce APIs; Demonstrated integration experience connecting Salesforce with ERP, CPQ/contract and e-signature, marketing automation, sales enablement, customer onboarding, survey, and data platforms using APIs and middleware; Experience owning platform operations: release management, CI/CD (SFDX, Git, Copado/Gearset or similar), incident and problem management, monitoring, and SLAs; Experience owning platform security and access controls across Salesforce and its connected systems; Track record supporting Sales, Marketing, Customer Support, and Contracts/Quote-to-Cash processes; Experience leading delivery with Agile/Scrum methods; Excellent communication and stakeholder skills, with the ability to influence executives and explain technical trade-offs in business terms

Nice to have

Salesforce certifications such as Application Architect, System Architect, Platform Developer I/II, Administrator / Advanced Administrator, Platform App Builder, or Integration Architect; Experience with Salesforce CPQ / Revenue Cloud and contract lifecycle management tools; Experience with HubSpot, Gong, Highspot, DocuSign, Rocketlane, and Qualtrics, and connecting them to Salesforce; Experience putting AI-enabled CRM capabilities (Agentforce, Einstein, Data Cloud) into production; Experience in SaaS or subscription businesses, ideally in EdTech or the public sector; Familiarity with ITSM frameworks and tools (ITIL, Jira Service Management, ServiceNow) and Confluence documentation practices

Benefits

401(k) plan with 4% employer match on total earnings; Company bonus or target sales commission; Open Paid Time Off Plan; Paid Parental Leave; Ten paid corporate holidays; 16 paid volunteer hours; Medical, dental, and vision coverage with PPO or HDHP/HSA options and employer contributions; Dental coverage including braces; Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance; Gym reimbursements; Travel assistance, employee assistance, and pet insurance options; Referral bonus