Manager, Systems Operations

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Functional leadership in CDMSO by providing tactical planning and oversight of VAULT eTMF and other systems, to include being the liaison with other functional areas. Project Manager of business process efficiencies and improvements related to VAULT eTMF and other systems, to include implementation and user acceptance/knowledge management. SME for all CDC processes, including work instructions. May conduct training and participate in mentoring junior staff.

Manages Vault Clinical system utilization by

- Provides answers to stakeholder system-related questions
- Considers and takes action on stakeholder system enhancement requests & suggestions
- Reviews queries/issues, identifies trends, investigates potential root cause(s) and executes on solutions
- Leads stakeholder SME and cross-functional meetings
- Liaises with internal/external partners regarding Vault Clinical capabilities
- Contributes and executes on systems roadmap
- Facilitates discussions with IT and other stakeholders regarding system integrations, ongoing configuration updates, UAT, and change controls for Vault Clinical
- Responsible for Vault Clinical metrics and reporting
- Advises on SOPs, Work Instructions and Job Aides related to systems.
- Proactively identifies areas for process improvement and implements solutions to mitigate deficiencies/enhance processes.
- Partners with functional areas and IT.
- Complies with GCP, AbbVie SOPs and functional area processes.
- Champion of change management
- May have direct reports
- Reports into a Sr. Manager at a minimum

Requirements

Bachelor's degree required with minimum 6 years relevant industry experience or equivalent experience.; Proficient use of electronic systems.; Four years experience using Vault Clinical application management.; Possesses a high level of core and technical competencies related to Vault Clinical.; Proven communication, organizational, analytical, project management and leadership skills.; Proven successful coaching/mentoring in a matrix environment; Proven ability to simultaneously manage several projects; Proficient knowledge of clinical documentation business procedures; Proficient use of Excel. Experience with SmartSheet preferred.