Office & Workplace Experience Manager

We are seeking a proactive, organized, and resourceful Office & Workplace Experience Manager to oversee our physical workplaces and help create an engaging, welcoming, and efficient environment for employees across the US and Canada. This role combines hands-on office operations, employee experience, and strategic workplace project management.

Responsibilities

Own day-to-day operations of the NYC office, ensuring a clean, organized, safe, fully stocked, and well-functioning workplace; Manage office inventory, purchasing, and regular replenishment of food, beverages, office supplies, kitchen essentials, and other workplace necessities; Coordinate recurring office services, including employee lunches, catering, cleaning, maintenance, deliveries, and general workplace support; Maintain structured weekly, monthly, and quarterly operational calendars; Serve as the primary point of contact for employees, visitors, building management, and service providers regarding office operations and facilities matters; Proactively identify and resolve workplace issues, coordinating with HR, IT, Security, and building management; Maintain office organization, storage, and shared spaces; Lead and project manage office relocations, expansions, renovations, interior redesigns, and other significant workplace improvement initiatives across the US and Canada; Own end-to-end project coordination, including requirements gathering, space planning, budget development, vendor selection, timelines, implementation, and post-project follow-up; Partner with leadership, HR, Finance, IT, Legal, building management, and external vendors to ensure successful execution of workplace projects; Evaluate workplace utilization, employee needs, and evolving business requirements to recommend improvements; Coordinate furniture selection, procurement, installations, storage solutions, and workspace configurations; Support lease transitions, new office openings, closures, and co-working space changes; Provide centralized oversight and coordination for smaller office locations in Miami and Toronto/Montreal; Coordinate remote and co-working solutions for employees and teams across the US and Canada; Support workplace needs in other markets as business requirements evolve; Establish practical processes and local points of contact to ensure consistent service delivery across locations; Monitor office and co-working utilization, costs, and employee feedback; Own the NYC in-office employee experience; Develop and manage an ongoing in-office social calendar; Lead the planning and execution of larger internal office events; Partner closely with HR and business leaders on employee engagement initiatives, recognition activities, and workplace programming; Gather and respond to employee feedback; Support team off-sites and ad hoc employee experience requests; Own and manage workplace operating budgets; Partner with Finance on budget planning, monthly P&L reviews, expense tracking, forecasting, and cost optimization; Manage relationships with facilities and workplace vendors; Source and evaluate vendors, negotiate pricing and service agreements, and monitor service quality; Maintain organized purchasing records, invoices, contracts, and relevant workplace documentation; Identify opportunities to improve operational efficiency, consolidate services, and optimize costs; Ensure workplaces are maintained in accordance with applicable health, safety, accessibility, and building requirements; Coordinate emergency preparedness procedures, workplace inspections, and resolution of facilities-related risks; Develop and maintain clear office procedures, workplace guidelines, and operational processes across locations; Drive regular facilities and workplace updates with leadership; Handle sensitive workplace matters with professionalism and discretion

Requirements

7+ years demonstrated experience in office management, workplace experience, facilities management, or a related function, ideally within a multi-location organization; Experience leading or coordinating office relocations, renovations, interior design, space planning, or other significant workplace projects; Strong project management and organizational skills, with the ability to manage multiple priorities, budgets, vendors, and timelines simultaneously; Experience overseeing day-to-day office operations, purchasing, facilities services, and employee-facing workplace programs; Strong financial acumen, including budget management, expense tracking, vendor negotiations, and cost optimization; Excellent interpersonal and communication skills, with a service-oriented approach and comfort working with employees and senior leadership; Resourceful, detail-oriented, and proactive, with a hands-on approach to problem-solving and execution; Ability to work independently while collaborating effectively across HR, Finance, IT, Legal, and other business functions

Nice to have

Familiarity with flexible workplace models, co-working arrangements, and multi-location office coordination

Benefits

Paid Time Off including vacation, holidays, paid bereavement, unlimited paid sick days, and company-wide week off between Christmas and New Years; Wellness Fridays year-round (close at 1pm on Fridays); Universal Paid Parental Leave for both parents; Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment; 401k match; Company wide events, outings and volunteer days; Hybrid Work with the option to work primarily remotely and work from the office 13 days per month on a flexible schedule; Learning and development opportunities and career development training; Free distribution subscription for employees