Operations Manager-CA

The Operations Manager is a member of the Store Management team, fulfilling the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. This position is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager. Anticipated weekly hours: 40. The typical pay range is $23.45 - $37.45 base hourly rate or base annual full-time salary, depending on experience, education, geography and other relevant factors.

Responsibilities

Overall store management, supervision, and policy implementation; sales and inventory management; employee staffing, training, and development; financial management; customer service leadership; supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store; leading others and working effectively with store crews; supervising, assigning and directing activities of the store's crew; effectively communicating information to store crew and supervisors in an open and timely manner; supporting the Store Manager with action plans for operational and service improvement; assisting customers with their questions, problems and complaints; promoting CVS customer service culture (greet, offer help, and thank)

Requirements

Deductive reasoning ability; advanced analytical skills; computer skills; advanced communication skills; leadership, supervision, and influencing skills; ability to work a full-time flexible schedule including some early morning, overnight and weekend shifts; ability to work overtime as needed; ability to respond to urgent issues at the store when they arise; high school diploma or equivalent required

Nice to have

Experience as a retail manager or supervisor

Benefits

Medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; other resources based on eligibility