Operations Manager

Provides oversight in all areas of the store to assist Store Director with operating a convenient, friendly, and clean shopping experience. Leads and provides guidance to Service Specialists and performs training as needed.

Responsibilities

Provides oversight in all areas of the store to assist Store Director with operating a convenient, friendly, and clean shopping experience; Leads and provides guidance to Service Specialists and performs training as needed; Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems; Reviews historical data to predict future sales from ads and promotions; Manages inventory using item management processes to ensure satisfactory in-stock levels; Reviews profit and loss, sales, shrink, and labor data and provides summaries to upper management; Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork; Opens/closes store as assigned, ensuring proper procedures are followed; Inspects product for quality control and food safety standards and adheres to governmental product origin labeling; Prepares, makes, and verifies accuracy of store deposits and change orders; Balances register tills and remains current on tender policies and procedures; Notifies Store Director of process improvement opportunities; Verifies accurate pricing through communication with operations support and hand-held scanners; Maintains clean, safe and sanitary working and shopping environment; Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, responding to complaints, and assisting customers with locating and selecting products

Requirements

High school Diploma or GED required; Minimum of 18 years of age required; Partners must be 21 years of age or older to drive for Company business; Two or more years of related experience, or an equivalent combination of experience and/or higher education, required; TABC/LACT/AATC certification required; Food Handler certification required; Fuel Operator C training required; Manager Food Safety certification required; Anti-Money Laundering (AML) certification required; Health Insurance Portability and Accountability Act (HIPAA) certification required; Intermediate knowledge of retail grocery store operations; Intermediate knowledge of cash register; Basic knowledge of WFM (Workforce Management); Basic knowledge of SAP for reporting purposes; Basic knowledge of anti-money laundering (AML) regulations; Basic knowledge of on-site fuel station procedures; Basic mathematical skills; Ability to lead and motivate others; Ability to effectively communicate in written and verbal form with customers and partners; Ability to multi-task and work in a fast-paced environment; Ability to maintain high levels of confidentiality; Ability to organize, prioritize, and manage time; Ability to perform basic Microsoft Office functions; Ability to count and calculate for cash handling and sales transactions; Ability to safely work with sharp objects; Ability to operate manual or electric pallet jack; Ability to safely operate and maintain department equipment; Ability to use precision hand tools; Ability to learn new technology systems, methods and processes; Ability to work flexible schedules including nights, weekends and holidays; Continuously required to use close vision, distance vision, depth perception or the ability to focus; Continuously required to stand or walk; Frequently required to talk and hear; Frequently required to use hands for reaching, touching or handling; Frequently required to push, pull, maneuver or lift objects up to 40 lbs; Frequently required to bend, kneel or squat; Occasionally required to use fine finger movements; Occasionally required to push, pull, maneuver or lift objects up to 65 lbs; Occasionally required to climb, balance, stoop or crawl; Attendance at work is required

Benefits

Comprehensive medical, vision, dental, and prescription coverage; Paid time off; 401(k) plan with Company contribution; Exclusive employee discounts; Scholarships and educational support; Access to a 205-acre outdoor recreation area