Operations Support Manager

As the Operations Support Manager, you will play a critical role in ensuring the smooth and efficient operations for one of our BaxterStorey areas. You will be responsible for overseeing various operational functions, managing a team of support staff, and implementing strategies to improve operational effectiveness

Responsibilities

Oversee various operational functions; Manage a team of support staff; Implement strategies to improve operational effectiveness; Monitor managers, conduct appraisals, and develop plans; Conduct regular team meetings and communicate targets and information; Utilise restaurant development and marketing plans; Implement BaxterStorey standards effectively; Assist sales team in exploring opportunities; Ensure customer focus and exceed expectations; Maintain strong client relationship and prompt service; Ensure compliance with regulations and procedures; Conduct risk assessments and maintain records; Maintain equipment and follow procedures; Attend relevant training and promote environmental initiatives; Adapt to changing needs and exceed expectations; Present food according to standards; Conduct client review meetings; Follow recruitment and training policies; Motivate and train staff, provide support and fair treatment; Carry out disciplinary procedures; Develop and assess teams, encourage creativity

Requirements

Proficiency in using relevant software applications and tools; Ability to work under pressure and manage multiple priorities in a fast-paced environment; Strong leadership skills with the ability to inspire and motivate a team; Excellent organisational and problem solving skills, with a keen attention to detail; Superior interpersonal skills and confident with others; Great administrator skills; Proven experience in operations management, preferably in a support oriented role

Benefits

Birthday additional holiday; 3 days volunteering days; 3 days grandparent leave; 24 weeks of enhanced maternity leave; Secondary career leave; Wedding/commitment day leave; Free meals on shift; Bespoke development training; Pension and life insurance; Discounts available from the Perkbox app, from high street shops to holidays & cinemas; Wellbeing hub; Access to employee assistance programme; Cycle to work scheme