Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more.
Responsibilities
Manage day-to-day relationships for a portfolio of Installation Partners; Serve as a trusted resource for partners across installs, processes, tools, and expectations; Ensure partners stay current on products, hardware, SOPs, and installation standards; Support onboarding of new partners and technicians; Own and resolve partner-related escalations across installation, quality, scheduling, and payment; Coordinate with cross-functional teams to drive timely resolution; Communicate clearly with partners throughout the escalation lifecycle; Identify recurring issues and surface trends to leadership; Track partner performance metrics and operational KPIs; Prepare insights and support delivery of Quarterly Business Reviews; Follow up on action items and partner commitments; Act as the voice of the partner internally and align expectations across teams; Partner with Product, Hardware, Support, Scheduling, Finance, and Customer Success; Contribute to process improvements and partner-facing resources
Requirements
Bachelor's degree in Business Administration, Project Management, Sales or Marketing, or a related field; 2–4 years of experience in partner management, customer success, or operations; Experience working with third-party partners or service providers; Strong communication, organization, and problem-solving skills; Ability to manage multiple priorities in a fast-paced environment; Strong proficiency in written and spoken English
Nice to have
Experience in hardware installation, field services, or fleet/telematics; Experience handling escalations or operational issue resolution; Demonstrated proficiency with Google Sheets and Google Slides for business analysis and communication
Pakistan
