Product Partner Manager, Scaled

Figma's Business Development & Partnerships team accelerates company goals by working with partners to enhance product experiences, expand the ecosystem, and drive user and revenue growth. As a Scaled Partner Manager, you will help shape how Figma engages and supports its growing community of technology partners, managing relationships with dozens of partners through scalable programs that you help define and that connect them with the teams best suited to help. This is a full time role that can be held from one of the US hubs or remotely in the United States.

Responsibilities

Serve as the principal architect of the scaled partner program by combining traditional partner management with program management to create repeatable blueprints and establish and execute operational frameworks to drive growth with and through product partners; Manage and support a portfolio of approximately 50 technology partners through scalable engagement programs that help partners succeed and drive value for Figma's users; Serve as the primary point of contact for partner inquiries, triaging questions and connecting partners with the right internal teams across product, marketing, operations, and enablement; Develop and operationalize scalable systems such as newsletters, FAQs, and enablement resources to keep partners informed and aligned with Figma's product roadmap and priorities; Drive cross-functional execution with product, marketing, and events teams to spotlight partners across the Figma ecosystem, including Config and Figma Community initiatives; Measure and improve partner engagement, satisfaction, and overall program health by designing repeatable processes and clear success metrics; Experiment and iterate on new programs that make it easier for developers and integration partners to innovate on top of Figma; Champion partner and user needs internally, balancing business impact with customer experience to ensure the ecosystem continues to thrive

Requirements

5+ years of experience in a SaaS or technology company, with at least 2 years in partnerships, ecosystem programs, partner enablement, or a technical, customer facing role; Strong communication skills, able to clearly explain business and technical concepts to diverse audiences and write with clarity and warmth; Experience collaborating cross-functionally with technical and non-technical teams such as product, marketing, sales, and operations, with demonstrated ability to plan, coordinate, and prioritize multiple projects simultaneously; Operational excellence, including improving processes, building templates, and creating scalable systems; Ability to properly balance the needs of the business, the partner, and the customer through partnerships

Nice to have

Experience supporting developer or technology partner ecosystems, for example through app marketplaces, integrations, or API programs; A background or passion for design tools, developer platforms, or SaaS ecosystems; Prior experience managing communications or enablement at scale, such as newsletters, webinars, or resource hubs

Benefits

Equity; Health, dental, and vision coverage; Retirement benefits with company contributions; Parental leave and reproductive or family planning support; Mental health and wellness benefits; Paid time off; Paid sick leave and holidays; Employer-provided paid flexible PTO; Company recharge days; Cell phone and home internet reimbursements; Lifestyle spending accounts; Annual bonus plan for eligible non-sales roles