Program Manager

Our mission-driven organization focuses on doing meaningful and impactful work in the world. We believe that healthcare, housing, and a strong support network are crucial for everyone to thrive. And, it is our passion here to ensure that everyone has access to these essential services and support.

Responsibilities

Oversee the overall management and coordination of the case management team serving individuals experiencing homelessness; Build, develop and scale new and existing programs from the ground up; Work with community members and other stakeholders to identify necessary programs and services; Oversee administrative aspects of programs to meet stakeholder objectives; Analyze data to determine program effectiveness; Suggest and implement improvements to programs and services; Serve as the central point of contact for the program, ensuring participants obtain and maintain desired supportive care; Serve as liaison with local government health agencies, managed care providers and community-based organizations and partners; Ensure program compliance and effective operations; Facilitate weekly team meetings and case conferencing using a trauma-informed care lens and harm reduction approach; Work closely with mental and physical health providers, supportive services agencies, and property management agencies to meet client needs and develop creative interventions; Monitor and ensure documentation requirements are met, including enrollment, participant assessments, weekly reporting, individual service plans, client budgeting and reporting; In collaboration with the Leadership team, monitor administrative aspects of the organization's contract, including billing and contract maximization; Ensure proper linkages to community resources and the usage of the "Whatever it takes" approach to case management

Requirements

Bachelor's degree with a minimum of three years of leadership experience; minimum of two years of healthcare administration experience, including working with managed care providers; strong foundational knowledge of chemical dependency and substance abuse treatment; passion for leadership and direct supervision and management of assigned staff; super detail-oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills; critical thinker who enjoys problem-solving and is a team player; ability to work in a high tolerance harm reduction model with clients who have multiple barriers; ability to learn quickly and work effectively with a wide range of constituencies and minimal supervision; self-starter who can stay ahead of the curve and thrive in a fast-paced environment; valid Driver's License with an acceptable driving record and a car (less than 25% travel); typing speed of at least 30 WPM; ability to sit, bend, and carry/lift up to 35 pounds

Benefits

Flexible work arrangements; Paid vacation and sick leave; Paid holidays; Opportunities to grow and learn new skills; Competitive benefits including health, dental and vision insurance; 403b Retirement Plan