Program Team Lead

The Program Team Lead will provide leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.

Responsibilities

Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment; Provide guidance and support to staff to ensure positive outcomes and goals are met; Perform bi-weekly caseload reconciliations for staff; Create solutions to participant attendance problems; Facilitate weekly meetings with the staff to ensure that best practices are being used and discuss improvements/goals; Ensure consistent and comprehensive case management and follow-up, verifying that post-placement contacts are made as required by the contract; Work with the leadership team on implementing processes that increase customer engagement; Coordinate participant retention services and accommodate participant work schedules; Provide detailed employee training for new hires; Monitor staff performance and participate in staff reviews on a quarterly basis; Assist in the preparation of project reports as needed; Complete monthly Docushare uploads to ensure performance goals are being met; Based on customer demand, may provide case management and follow-up; Other opportunities as available

Requirements

Bachelor's degree in a related field, or an equivalent combination of education and 3–5 years of relevant leadership experience; Ability to prioritize tasks; Strong organizational skills; Career counseling/customer service experience required; Problem-solving skills and ability to work in a team environment; Demonstrated telephone, computer, and written communication skills; Ability to maintain flexibility as needs of contract or contractor require; A working knowledge of Microsoft Office Suite; Valid driver's license and clean driving record required