Project Manager, Marketing Operations - Patient Services

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

The Project Manager Material Review, Marketing Operations facilitates the management of Advertising & Promotional materials as they pertain to the U.S. Commercial MRP (Material Review Process).

The Project Manager Material Review, Marketing Operations ensures

- Facilitation of cross-functional team (Medical, Regulatory, Commercial, Legal, Compliance, others) review and approval of:
- Advertising materials
- Promotional materials
- Sales Training materials
- Promotional Labeling materials
- Management of cross functional team members and advertising agencies
- Open communication of material status with cross-functional team members and advertising agencies
- Tactical support and project timeline oversight of materials through MRP
- Consulting and training support to all team members responsible for uploading and approving materials within the MRP
- Timely review of all promotional, non-promotional materials through U.S. Commercial, Medical reviewers, Regulatory reviewers, and other key stakeholders

Responsibilities

Provides key support for:; Solutions and contingency plans to facilitate business success; Holds self and team accountable for results; Serves as a mentor and coaches others on the MRP; Proactively provides consulting, expertise and MRP process training to cross-functional team members; Evaluates and updates processes to adapt to a changing environment and to optimize Efficiencies; Coordinating logistics to ensure timely production, fulfillment and shipment of materials; Process Management:; Manages the review process for promotional and non-promotional materials that are routed through the MRP; Perform “Final Sign-off” on material submissions uploaded into Veeva; Validate that the metadata / review tier aligns with the submitted materials; Determine if legal/compliance is required; Determine if Editorial Quality Check is required; If additional reviewers are not aligned with the selected review tier, tag additional reviewers and update review tier as necessary; Ensure sources files are uploaded into the Veeva for production vendors; Validate all back-end approvals prior to routing material to Regulatory Affairs for Office of Prescription Drug Promotion (OPDP) submission; Oversee release of approved material for distribution; When material withdrawal is required, inform inventory vendors; Initiate production of updated package inserts; Identify promotional material that needs inventory updates and Initiate inventory update process; Cross-functional team meetings:; Manages project team of 10 to 20 cross-functional team members; Schedule, manage and facilitate formal concept review requests, schedules live review meetings to resolve and discuss reviewer comments (i.e., Tier 1 reviews, Formal Concept Reviews); Creates and communicates weekly review team meeting agendas; Prioritize and schedule any additional live meeting requests (e.g., exceptions, revise & resubmits) as needed; Schedule and facilitate weekly live prioritization meetings with business owners; Review dashboard within Veeva to understand upcoming volume of materials being planned for submission; Act as a neutral facilitator in project discussions, summarizes team agreements and maintains required documentation of discussion outcomes; Maintain a positive, energetic, and engaged attitude and approach to work under times of stress; Communication; Attend brand and tactical planning meetings to understand upcoming workload; Send material status notifications through MRP; Work closely with Compliance to address identified issues, as needed.; Notify Fulfillment Center, Business Owner or Interactive Agency of material status; Develop, maintain, and track process metrics, communicating results to all stakeholders.; Provide regular updates to relevant stakeholders on the health of the advertising and promotional review and approval process.; When an existing piece is updated / changed, run report to identify in-market materials that are impacted and need to be updated / expired – alert Business Owners; Consistently communicates timely and accurate information and project progress to project owners; Supports the development of solutions and contingency plans to facilitate business success; Shares and documents best practices/lessons learned to enhance overall business success

Requirements

Requirements:; 5+ years’ experience in Project Management; Some understanding of Veeva or review systems; Some experience working with print and digital formats; Bachelor’s Degree in Business Management, Science, Education, Communication or related; Understanding of the MLR process and associated policies and systems; Pharmaceutical industry knowledge; Knowledge and prior experience in marketing, and communication or advertising agency experience; Working knowledge of Adobe Acrobat, MS Word, MS Excel, MS PowerPoint and Veeva PromoMats; Possesses ability to learn and adapt to other software tools as necessary; Languages: English is required; Travel: The ability to travel up to 25% of time as needed