Project Manager

Client-facing project manager who owns delivery of enterprise AI automation projects from planning through rollout, with a focus on follow-through, risk, and clear, high-touch client communication. Makai Labs builds software that automates entire companies. The team is small, senior, and high-output.

Responsibilities

Lead the planning, execution, and completion of several key client and platform projects; Work with stakeholders to agree on project scope, goals, and resourcing against the SOW, then build and maintain project plans, timelines, and milestones; Facilitate cross-functional coordination across internal and external stakeholders; Provide clear documentation, reporting, and communication to client stakeholders, including follow-up emails, status decks, and Steering Committee decks; Own follow-through after every meeting, tracking action items, decisions, and dependencies until closed; Maintain a risk and issue log, and flag risks, blockers, and slipping dates early with a proposed path forward; Run client meetings and internal project check-ins, ensuring each ends with clear owners, due dates, and next steps; Coordinate project rollout and user adoption, including handoff to production support after launch; Track budget and burn against the SOW, flag scope changes early, and support change orders; Identify process improvements and implement solutions, including using AI tools to automate tasks

Requirements

5+ years of project management experience, including client-facing software or technology projects; Proven track record of successfully managing complex, cross-functional projects; Strong communication and stakeholder management skills, including presenting project status to client executives and Steering Committees; Ability to prioritize and manage multiple projects in a fast-paced environment; Experience with project management tools such as Jira, Asana, Slack, and Google Workspace; Ability to work independently and drive projects forward with minimal supervision; Strong analytical and problem-solving skills; A very keen eye for detail; Urgency and accountability in project execution; Consistent follow-through: tracking every open item owned until it is closed

Nice to have

Experience with SaaS, AI, or ML projects or technical implementations; Professional services or consulting delivery experience, including managing SOWs and change orders; Experience in regulated industries such as healthcare or financial services; Experience using AI tools in day-to-day project management work

Benefits

Fully remote role, Eastern time zone; Opportunities to work in-person with local colleagues; Generous PTO; Full health insurance premium reimbursement; 401(k) matching; Career growth and development opportunities