Property Operations Manager

The Property Operations Manager will oversee the daily operation, maintenance, and service delivery of the property while serving as a primary point of contact for site tenants, the landlord, service providers, and applicable local authorities. This role is responsible for ensuring the building is operated safely, efficiently, and in compliance with lease obligations, regulatory requirements, and established service expectations. The position requires consistent communication, proactive issue resolution, strong tenant relationship management, and effective coordination of building services, repairs, inspections, and operational programs.

Responsibilities

Oversee the daily operation, maintenance, and service delivery of the property; Serve as primary point of contact for site tenants, the landlord, service providers, and local authorities; Ensure the building is operated safely, efficiently, and in compliance with lease obligations and regulatory requirements; Conduct routine property walkthroughs and inspections; Respond to tenant work orders, service requests, and building issues in a timely manner; Identify opportunities to improve building operations, tenant experience, safety, and regulatory compliance; Schedule and manage repairs, maintenance, minor works, and work requests through to completion; Provide direction to vendors, contractors, facilities staff, and service providers; Assist in procurement of vendors and services and initiate purchase orders for 3rd party vendor needs; Follow up with vendors on billing and coordinate with the Finance team on accruals and invoice processing; Coordinate building services and amenities, including access control, parking, janitorial, waste management, and event support; Maintain regular communication with tenants, landlord representatives, property ownership, local authorities, and emergency responders; Maintain accurate building records, permits, service contracts, compliance records, and emergency response documentation; Maintain and support emergency response plans, evacuation procedures, and after-hours response protocols; Represent the property in tenant meetings, landlord coordination discussions, and operational reviews; Participate in budget planning exercises; Coordinate with the on-site Security team and manage floor-level first class mail delivery; Conduct janitorial inspections and ensure KPIs are met

Requirements

Prior experience in building management, property management, facilities management, or commercial real estate operations; Understanding of basic technical aspects of property operations, including HVAC, fire/life safety systems, mechanical and electrical systems, plumbing, building access systems, and common area maintenance; Proficiency in a range of information technology tools and platforms; Excellent communication, organization, stakeholder management, customer service, and problem-solving skills; Ability to work independently with little supervision and effectively deal with stressful situations; Self-motivated; confident, energetic and flexible

Nice to have

Experience working within the Life Sciences or in a regulated environment; Knowledge of local building codes, occupational health and safety requirements, authority inspections, permitting processes, landlord coordination, critical building systems, and vendor management

Benefits

401(k) plan with matching company contributions; Comprehensive Medical, Dental & Vision Care; Paid parental leave at 100% of salary; Paid Time Off and Company Holidays; Early access to earned wages through Daily Pay