Regional Manager

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we've constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

Responsibilities

Maintains operational integrity throughout the branches assigned to the region; Ensures branch(s) adherence to operational policies, procedures and controls to ensure the safety and security of employees, members and credit union assets; Recommends action plans to improve operational policies, procedures and controls and mitigate controllable losses in operations; Encourages and supports organizational initiatives, activities and programs that promote growth; Ensures customer service excellence is achieved by encouraging staff to meet high levels of service; Acts as a communication liaison between SHCU/SHFCU Retail Management and the retail branches within assigned region; Ensures all branches are in compliance with Self-Help's processes and procedures, federal laws and regulations; Develops teamwork by building consensus and fostering a work environment reflecting mutual respect and trust; Promotes professional growth of team members through planned development activities; Reviews and recommends objectives, policies, and procedures for assigned branches; Takes ownership of, drives and is accountable for branch performance within region; Plans for and recommends changes in staff structure, scheduling staff rotation/assignments and judiciously manages staff overtime; Manages performance appraisals, performance improvement plans, promotions, and terminations; Leads the strategic planning process for the region by recommending goals, budgets and operating plans; Supports managers in driving Self-Help's economic inclusion initiatives, including supplier diversity; Evaluates the effectiveness of branches through analysis of branch activity reports and monitors branch performance against goals; Organizes external new business development programs within regional market; Assists with the development of branch business plans to ensure deposit and loan production goals are met; Researches mission aligned opportunities and maps current network; Nurtures and develops community relations to enhance SHCU/SHFCU reputation; Identifies partnerships and collaboration opportunities with public, private and nonprofit entities; Represents Self-Help in civic and community events; Leads business development planning sessions with Branch Managers; Creates short and long-term development strategies in conjunction with team and senior management; Maintains prescribed security and internal controls to protect the region's branches against criminal and fraudulent operations; Performs other duties as may be deemed necessary

Requirements

Bachelor's degree in related field OR equivalent related experience; 10 years of experience in banking including a minimum of 5 years in a management capacity; Strong commitment to our mission – creating economic opportunity for all, especially people of color, women, rural residents, and low wealth families and communities; Preference for working in organizations that place priority on teamwork and collaboration; Knowledge of financial services policies and procedures and regulatory and compliance requirements; In-depth knowledge of banking products and services; Strong leadership and problem-solving skills; Excellent people management and customer service skills. Ability to coach and motivate staff to achieve goals; Strong analytical skills necessary to evaluate credit requests, prepare budgets and determine trends in a given marketplace; Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data; Excellent verbal, written and interpersonal communication and presentation skills; Computer literacy with proficiency in Microsoft Word, Microsoft Excel, and PowerPoint; Ability to travel frequently to various branch locations; Ability and willingness to work beyond normal work hours, as needed; Ability to demonstrate Self-Help's Core Values: Mission Before Self, Service With Excellence, Embracing & Promoting Change, Results Not Credit, Diversity as a Strength, Financial Sustainability for Mission Impact

Benefits

Competitive nonprofit compensation, based on experience; Generous benefits package