Revenue Assurance Manager

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We are seeking a candidate to join the Revenue Assurance Team. Reporting to the Revenue Assurance Team Manager, the successful candidate will provide support to the Head of Business Operations, Chief Finance Officer, and the Account Management teams. The role includes managing and supporting customer contract renewal processes within defined Business Areas, and ensuring effective tracking and delivery of monthly renewals, working alongside other operational business teams (Legal, Sales Order Processing, etc.) to achieve this.

PERSONAL SKILLS

- Excellent oral and written communication skills
- Self-motivated and self reliant, but with strong team player capabilities
- Strategic and Commercial attention to detail
- Ability to manage workload and meet deadlines
- Capable of multi-tasking and balancing customer and internal priorities
- Willingness and ability to represent NEC in both internal and external meetings
- Effective relationship builder, developing working relationships with individuals within the business
- Organising time effectively, determining the right resources needed to effectively perform job assignments
- Full and valid UK/EC driving licence

Responsibilities

Contribution to the Central Revenue Assurance processes; Maintaining the Revenue Assurance master data sheet for NEC; Liaising with Account Management team on upcoming contract renewals; Taking ownership of contract renewals where required, within clearly defined parameters; Liaising with Customers and involved third parties directly (email and phone contact) for contract negotiation, and following up negotiations to fruition; Follow internal sign-off processes, including preparation and presentation of contract overview documentation; Assisting Sales teams in preparation of internal/external documentation, in relation to contract renewals; Ability to discuss NEC products at a top level to assist contract negotiations; Address contract queries that may arise internally or externally; Good all round understanding of associated NEC product offerings; Recording and keeping accurate forecasting of upcoming renewals within the NEC CRM system

Requirements

Customer facing experience; Strong use of Microsoft Office Suite; Good knowledge of the Local Authority / Public Services approval processes.; Good, working knowledge of contract law; Working knowledge of contractual frameworks; An understanding of the Local Government / Public Services environment and its drivers; Ability to effectively interact with and gather information from high-level managers and senior officers; Awareness of the need for customer retention and ensuring the highest levels of customer satisfaction to achieve this aim; Ability to adapt to differing levels of interaction dependent upon situation; Good Business reporting capabilities