Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. The customer-oriented and results-driven Senior Account Manager DACH will contribute to customer satisfaction and work to increase growth and margin within existing accounts, managing a portfolio of large SMB accounts within the DACH market across Perk's integrated Travel and Spend ecosystem.
Responsibilities
Portfolio Management: Own a portfolio of large SMB customers and develop a high level of customer engagement with influential users (Admins, Finance Directors, Travel Managers) within those accounts; Strategic Consultation: Gain a deep understanding of customers' business and consult them on consolidating their financial stack by leveraging Perk's unified Travel and Spend capabilities, identifying opportunities to optimize expense reconciliation and cost control; Product Expertise: Develop a deep understanding of the Perk portfolio of products, including the core Travel platform and the new Spend management solution, and guide customers through the benefits of an all-in-one T&E solution; Expansion & Growth: Actively identify cross-sell and upsell opportunities for the Spend product within the existing book of business, driving adoption of corporate cards, automated invoice processing, and expense management features; Problem Solving: Identify common problems within each account and develop strategies to solve them in a timely manner, including methods to prevent repeat issues; Advocacy: Be Perk's biggest advocate within clients and clients' biggest advocate within Perk, addressing issues first, getting support from technical teams, and educating clients on new features across Travel and Spend modules
Requirements
Minimum 2 years of relevant work experience within an Account Management or Customer Success role, preferably managing a portfolio of B2B clients; Native or near-native proficiency in German; Ability to speak and write in English fluently; Strong technical aptitude, with the ability to explain complex integrations between travel bookings and financial reporting; Customer-focused with a passion for working with people and solving financial pain points for businesses; Excellent analytical abilities with fluency in Excel and data interpretation; Solid analytical background to help clients visualise their T&E ROI
Nice to have
Experience in the Travel industry, Fintech, Expense Management, or SaaS products
Benefits
30 days of annual leave plus all public holidays; Choice of perk: gym membership (Urban Sports Club) or BVG public transport ticket; Competitive compensation paired with equity in Perk; Unforgettable team experiences, including annual summer party; Comprehensive wellbeing support through Spring Health, including 12 therapy and 12 coaching sessions for employee and loved ones; Flexible compensation options; 17 weeks of paid parental leave during the child's first year; 16 paid volunteer hours each year; Up to 20 "Work From Anywhere" days annually; Fully paid four-week sabbatical after five years with Perk; Relocation support to move into one of Perk's hubs
Niemcy · Berlin
