Some of Europe's biggest brands run on Amplitude. As a Senior Customer Success Manager, you make sure they get real results from it. You'll own 15–20 Major Enterprise accounts across DACH, Benelux and the Nordics, and stay with each one from kickoff through renewal and expansion. This role can be based in either Germany or the Netherlands.
Responsibilities
Lead deployments end to end: scope the work, build the plan, run kickoff, and coordinate internal and partner teams so every account hits its milestones; Spot risk early and fix it: use AI-powered health signals to catch adoption gaps and blockers; Grow adoption: run hands-on working sessions, find new use cases, and show customers how new capabilities help them grow; Tell the value story: build success plans and executive business reviews that tie Amplitude usage to measurable business impact; Drive revenue with your AE: work together on renewals and expansion, coach champions, build the business case, and find the next opportunity; Shape the product: bring customer feedback back to Product; Raise the bar: build playbooks, share what works, and help the team deliver at scale
Requirements
Proven Customer Success experience managing a portfolio of large Enterprise accounts; Experience with Enterprise deployments where change management and data governance were central; Clear commercial wins: customers you've retained and expanded; Strong communication and influencing skills, with exec presence; Solid project management skills and the drive to thrive in a fast-moving, independent role
Nice to have
Commercial instinct; Prescriptive by default; Diagnostic mind; Comfortable with ambiguity; AI-first
Benefits
Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee coverage on select plans; 401(k) retirement plan with an employer match of up to 1% of eligible pay each pay period up to $2,000 annually; Flexible time off and paid holidays; Generous stipends for wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), and new hire home office equipment; Parental benefits including 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, and Back-up Child Care support; Mental health and wellness benefits including no-cost access to Modern Health coaching and therapy sessions; Employee Stock Purchase Program (ESPP); Mentorship programs, management training, and wellness initiatives; Charitable giving grant and paid volunteer time off
Niemcy · Remote
