Senior Delivery Manager

The Senior Delivery Manager is responsible for driving complex healthcare technology implementations from early discovery through go-live and stabilization. This role sits at the center of client delivery and serves as the operational owner across assigned accounts, partnering with clients, Product, Design, Engineering, Data, Clinical Solutions, and SLT. The role owns the delivery plan, surfaces risks early, drives decisions, and ensures the right people are engaged at the right moments. Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables rapid development of mobile, desktop, text messaging and interactive voice applications. Compensation: the anticipated base salary range is $120,000 – $135,000 in the Los Angeles market, depending on skills, experience, and location.

Responsibilities

Serve as the day-to-day delivery owner for assigned client accounts; Own the operational rhythm of the account, including internal account team meetings, client delivery updates, RAID management, milestone tracking, and escalations; Build trust with client stakeholders through clear communication, follow-through, and expectation management; Ensure client commitments are tracked against scope, timeline, budget, and delivery capacity; Lead and coordinate discovery sessions with Product, Design, Engineering, Data, Clinical, and client stakeholders; Ensure discovery produces usable outputs such as workflow decisions, process flows, business rules, requirements, open questions, and follow-up actions; Partner with Product and Design to move from client input to validated requirements, concepts, designs, and implementation-ready artifacts; Identify gaps in workflows, requirements, edge cases, dependencies, data needs, and operational assumptions before work enters development; Drive documented alignment or written sign-off on key requirements and design decisions when needed; Translate contractual scope, product requirements, and client priorities into a sequenced delivery plan; Validate feasibility, sequencing, dependencies, and delivery capacity with Product, Engineering, and leadership; Create and maintain delivery plans, milestone views, Gantt charts, delivery health updates, and executive-ready summaries; Proactively surface misalignment between contracted scope, sales commitments, product readiness, engineering capacity, and client expectations; Establish and maintain governance across assigned accounts, including RAID logs, decision logs, action trackers, recurring cadences, and escalation paths; Track delivery health across timeline, budget, scope, quality, dependencies, risks, and resource needs; Identify risks and blockers early, drive mitigation plans, and escalate with clear recommendations; Ensure internal teams understand what is being delivered, why it matters, what is blocked, and what decisions are needed; Partner with Product Managers, Technical Leads, and Engineering to maintain a healthy, prioritized backlog; Support refinement of epics, user stories, acceptance criteria, test considerations, dependencies, and sequencing; Ensure tickets meet the agreed definition of ready before entering development; Help prevent churn by identifying unclear requirements, missing decisions, or incomplete handoffs before sprint work begins; Align contributors across Product, Design, Engineering, Data, QA, Clinical Solutions, Client Success, and leadership; Facilitate structured handoffs across discovery, design, build, testing, UAT, launch, and hypercare; Serve as the connective tissue between client needs, product direction, technical execution, and operational delivery; Own delivery readiness for UAT, launch, go-live, and post-launch stabilization; Coordinate UAT planning, test scenarios, client validation, defect triage, launch checklists, training readiness, operational handoffs, and hypercare support; Drive post-launch retrospectives and incorporate lessons learned; Contribute to delivery playbooks, templates, operating rhythms, and standards; Identify process gaps across the delivery lifecycle and help implement practical improvements

Requirements

5+ years of experience in delivery management, project management, implementation leadership, client delivery, or consulting within a technology, healthcare, public sector, or SaaS environment; Proven experience managing complex, multi-stakeholder software implementations from planning through launch; Strong ability to lead cross-functional teams through ambiguity, competing priorities, and evolving client needs; Experience translating scope, requirements, designs, and technical inputs into actionable delivery plans; Demonstrated ability to manage timelines, milestones, risks, dependencies, decisions, and executive-level delivery updates; Strong client-facing communication skills, with the ability to create clarity, manage expectations, and escalate risks thoughtfully; Experience working with Product, Design, Engineering, QA, Data, and business stakeholders to move work from discovery through delivery; Familiarity with agile delivery practices, sprint planning, backlog refinement, and associated tooling, e.g. Jira; Structured, proactive, detail-oriented, and comfortable bringing order to ambiguity; Strong judgment and ownership mindset, with the ability to identify what needs to happen next and drive it forward; Background in user acceptance testing, go-live planning, training coordination, launch readiness, and hypercare delivery

Nice to have

Experience working in public health, behavioral health, Medicaid, government technology, or healthcare delivery environments; Understanding of healthcare workflows, care coordination, referrals, assessments, case management, crisis response, EHRs, interoperability, or data migration concepts; Experience supporting enterprise or public-sector clients with complex governance structures and multiple stakeholder groups; Experience with contract-to-scope mapping, implementation planning, resource forecasting, budget tracking, or utilization management; Ability to create executive-ready delivery summaries, portfolio views, dashboards, and operational health reports; Experience improving delivery operations, creating playbooks, or standardizing delivery processes across multiple accounts or teams

Benefits

Full medical, dental, vision and life insurance benefits; 401K plan; Company stock options; Unlimited paid vacation; Performance bonuses; Company support for career and skill development; Fun company events and outings