Senior Director of Account Management

CodaMetrix is looking for a Director or Senior Director of Account Management to lead the people who own our relationships with large health systems and academic medical centers. You will run a team of senior account owners, set the bar for how we manage accounts, and be the first stop when something goes sideways. You sit between the executive team and the account owners, and the job exists so that no customer ever depends on a single person. This is a high-touch model: every account has a named owner who knows the coding and knows the data, and CodaMetrix does not run a hands-off tier for anyone. You will be a player-coach, leading the team while directly owning a small number of accounts. Level (Director or Senior Director) will be set based on the scope of team leadership and portfolio ownership you bring.

Responsibilities

Hire, manage, and coach Strategic Account Executives and Account Directors, owning their performance, development, and 1:1 rhythm; Make autonomy explicit and build coverage depth so every account has a named owner and backup; Assign accounts by risk and complexity and revisit assignments as account health changes; Define what great looks like and review account plans for strategic and active accounts; Pressure-test strategy and hold the quality bar on QBRs, executive touchpoints, and renewal and expansion plans; Own the portfolio narrative for executive leadership; Run a recurring executive escalation forum built for decisions; Be the first escalation point for account owners and surface material risk with options; Make the implementation-to-optimization handoff a plan and track the ramp (forecast vs. actuals, contracted vs. live revenue); Partner with Implementation, Integration, Support, Product, ML, and Quality to resolve issues at the root; Define account health signals (automation rate, eligibility, coding quality, ticket trends); Partner with Sales on renewal timelines, expansion plays, and signal flow; Share accountability for gross and net revenue retention, expansion pipeline, and go-live conversion; Serve as executive sponsor on key accounts and co-present business reviews; Keep direct ownership of a small number of accounts

Requirements

12+ years in account management, customer success, revenue cycle management, health system operations, or healthcare consulting, including at least 5 years leading teams; Senior Director candidates have managed senior account owners or managers and held retention and expansion accountability for a portfolio of enterprise accounts; Working fluency in medical coding and revenue cycle (automation performance, denial trends, coding accuracy) and credibility with coding and HIM leaders; Experience with large health systems, academic medical centers, or integrated delivery networks, on the customer side or as a vendor; A record of developing senior individual contributors toward ownership and initiative, including holding a clear line when expectations are not met; Executive presence with C-suite and VP-level health system stakeholders and with CodaMetrix leadership; Comfortable working directly in performance data and using AI-assisted tools to manage a large portfolio; Experience leading through a matrixed organization (Sales, Product, Implementation, Support, Engineering) without a direct reporting line into most of it; High-agency, roll-up-your-sleeves style

Nice to have

A credential such as RHIA, RHIT, CCS, CPC, or RN, or equivalent hands-on experience

Benefits

Health insurance covering 80% of medical and dental insurance cost, plus vision insurance; 401(k) plan with eligibility to contribute one month after start date; Generous managed Paid Time Off policy; Annual performance evaluations and growth-focused development; Annual company awards with peer nominations; Modern open-plan workspace in Back Bay, Boston; Employer-paid life insurance and short-term and long-term disability insurance