Senior IT Manager

Retell AI is looking for a Senior IT Manager to help build and scale its internal IT operations. You'll own day-to-day IT support while improving security, onboarding, hardware management, SaaS administration, and internal automation. This is a highly hands-on role working directly with employees across Engineering, GTM, Product, and Operations. This is the company's first IT internal hire.

Responsibilities

Own employee onboarding and offboarding; Configure laptops and workstations; Troubleshoot hardware and software issues; Manage Google Workspace, Slack, Rippling, SSO, and MDM platforms; Support office networking, conference rooms, printers, and internal technology; Maintain endpoint compliance; Manage device inventory; Support SOC2 compliance initiatives; Conduct access reviews and security audits; Help improve internal security practices; Manage hardware inventory; Improve IT documentation; Support office operations and employee productivity; Partner with People Operations on onboarding and offboarding; Build automations around onboarding, SaaS provisioning, hardware lifecycle management, and internal IT workflows; Continuously improve internal tooling and eliminate manual processes

Requirements

Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field; 2+ years of IT support or systems administration experience; Experience administering macOS devices; Experience with Google Workspace, MDM platforms, and identity management; Strong troubleshooting and communication skills

Nice to have

Startup experience; Experience with Rippling; Python or Bash scripting; Automation experience; SOC2 compliance; Jamf, Kandji, or Intune administration

Benefits

100% coverage for medical, dental, and vision insurance; $70/day DoorDash credit for breakfast, lunch, dinner, and snacks; $200/month wellness reimbursement; $300/month commuter reimbursement; $75/month phone bill reimbursement; $50/month internet reimbursement; Relocation support provided; Choice of three cash-equity balance options; Significant equity