Reporting to the VP, Brand, you'll lead Fullstory's content and communications strategy, helping people understand what our technology makes possible and why it matters. This is a hands-on role spanning content strategy, editorial leadership, and PR, working with internal teams and a PR agency to engage freelance writers, content creators, designers, engineers and partners. This is a hybrid position requiring in-office attendance one day per week at the Atlanta office.
Responsibilities
Lead an integrated content and communications strategy that connects Fullstory's positioning and business priorities to audience questions, with a clear editorial calendar, distribution plan, and measures of success; Create compelling content across formats, including original research, thought leadership, customer stories, campaign assets, and interactive experiences; Shape Fullstory's voice as editor-in-chief, writing and editing high-priority work, validating claims, and establishing practical editorial standards; Drive public relations and executive communications in partnership with Matter Communications, including story angles, announcements, executive perspectives, media outreach, and communications responses; Build reusable AI skills and workflows in Claude that help colleagues research, draft, edit, and repurpose on-brand content; Coordinate priorities across Brand, Campaigns, Product Marketing, Demand Generation, Sales, and Customer Success; brief and direct freelance creators and agency partners; use audience response and performance data to guide next steps; In 6 months: establish a shared content and communications plan, a clear editorial standard, and dependable publishing rhythms; put reusable AI skills and workflows into practice across contributing teams and launch interactive content
Requirements
A portfolio of writing and editing that demonstrates command of language, a distinctive point of view, and the ability to turn complex technology or business topics into clear, credible stories for different audiences; Experience owning content strategy through execution, including setting priorities, developing and distributing content across channels, and showing how that work contributed to audience growth, engagement, or business outcomes; Experience managing external communications channels, including shaping executive perspectives, developing announcements, media pitches, press releases, and working with executives, journalists, or public relations partners to amplify distribution and voice; Examples of practical AI work beyond basic drafting, such as reusable skills or workflows adopted by colleagues, or interactive content built with Claude Code or comparable tools; Experience leading editorial work across teams and external partners, including giving actionable feedback, resolving competing priorities, and helping contributors meet high standards and deadlines; Candidates must reside within a commutable distance of the Atlanta office
Nice to have
Examples of practical AI work beyond basic drafting, such as reusable skills or workflows adopted by colleagues
Benefits
Flexible PTO policy; Annual company-wide closure; Federal holidays; Sponsored benefit packages for US-based employees; Supplemental coverage options for international employees; Training programs; Annual learning subsidy for US and EMEA-based employees; Monthly productivity stipend for US and EMEA-based employees; Team off-sites and annual company-wide meet-up; Paid parental leave; Bereavement leave, including miscarriage/pregnancy loss; Discretionary bonus of up to 15% of base salary, contingent on company performance targets
Stany Zjednoczone · Atlanta
