Senior Manager, Protective Services

DoorDash's Global Safety and Security team is seeking a Senior Manager, Protective Services to lead protective operations, reporting to the Director, Protective Services. This is a player-coach, build-and-execute role that owns protective operations, training and standards, vendor management, incident response, and converged physical-cyber protection. Protection is treated as a service that lets the people protected move through their lives with as little friction as possible.

Responsibilities

Lead protective operations, owning staffing, assignment, protective decisions, resourcing, and response across the full scope of the program; Own training and standards, setting what people are trained on and qualified in, verifying it is happening, and holding the records; Own vendor and supplier management, deciding what is needed, running competitive procurement, and setting approval thresholds; Own incident response, serving as the escalation point for protective events, making real-time calls on protection and resourcing, and documenting decisions; Lead converged physical-cyber protection by working with Protective Intelligence and Cyber Protective Services to read threat indicators and decide how protection answers online threats; Earn trust and keep friction low by building relationships with the people protected, their families, and their teams; Work advances and travel with the people protected as a player-coach

Requirements

Ten or more years in protective, security, or military operations, including five or more years managing people with hands-on responsibility for protective operations; Real decision authority in protective operations; Judgment under pressure in fast-moving, high-consequence situations; Track record of building or scaling protective capability and setting standards, qualifications, and procedures; Experience running more than one protective discipline or program at the same time, accountable for cost, method, and staffing; Technical fluency across physical and cyber security, including network security concepts, access control, surveillance, and residential security technology at the operational level; Service orientation and discretion in handling sensitive information; Track record of partnering with intelligence, cybersecurity, legal, and business teams; Willingness to travel around 35 percent, with peaks near 50 percent, often on short notice, and to respond to protective events and escalations outside working hours; Physical readiness to stay on your feet for long periods, lift and carry equipment up to 50 pounds, assist or move a person to safety, sit in vehicles and aircraft for extended periods, and drive in heavy traffic and bad conditions; Endurance to work outdoors and in transit in extreme heat, extreme cold, inclement weather, and crowds, and to work irregular and long hours including nights, weekends, and holidays; Bachelor's degree or equivalent professional experience

Benefits

401(k) plan with employer matching; 16 weeks of paid parental leave; wellness benefits; commuter benefits match; paid time off and paid sick leave in compliance with applicable laws; medical, dental, and vision benefits; 11 paid holidays; disability and basic life insurance; family-forming assistance; mental health program; equity grants