Flex is a growth-stage, NYC headquartered FinTech company building the payment layer for life's financial obligations. The Consumer Protection Team (CPT) is Flex's internal champion for the customer, setting the standard for excellence across the customer journey. As a Senior Manager, you will partner directly with the Senior Director of the Consumer Protection Team to drive high-impact projects. This is a hybrid position with on-site expectations of 3 days per week in the New York Headquarters.
Responsibilities
Build our strategy: Partner with the Senior Director of the Consumer Protection Team to set strategy and translate it into near-term goals and frameworks that ensure tight execution; Identify what matters: Apply business knowledge and analytical skills to pinpoint the most important challenges, partner with Analytics and Data Science to test hypotheses and build lasting infrastructure; Drive cross-functionally: Work with Product Managers and other functional leads to prioritize customer experience priorities across the business; Influence the organization: Distill progress into executive-level reports, facilitate reviews, and communicate with senior stakeholders; Deliver with velocity: Manage a diverse portfolio of projects, adapting rapidly to shifting priorities
Requirements
5+ years of relevant work experience, ideally in management consulting and/or S&O, Biz Ops, or Chief of Staff roles at high-growth companies; Entrepreneurial mindset, energized by the ambiguity and pace of 0-to-1 building; Thrive in fast-paced, dynamic environments and maintain composure amid competing priorities; Exceptional conceptual thinker who can move fluidly from strategy to execution and make amorphous problems tractable; Strong bias for action, paired with obsessive attention to detail and a high bar for work quality; Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport; Excellent written and verbal communicator, able to distill complexity into clear, executive-ready narratives; Exceptionally analytical, adept at identifying the right metrics and rigorously interrogating data; Demonstrated AI fluency, actively leveraging AI tools to accelerate analysis, improve team workflows, and drive better decisions; Genuine passion for doing right by customers
Nice to have
SQL proficiency
Benefits
Relocation assistance program for eligible candidates outside the NY/NJ area
Stany Zjednoczone · New York