Thinkific is seeking a Senior Product Manager for its Acquire and Monetize team to own multiple product lines focused on helping customers sell, earn and scale their businesses, with a primary focus on Thinkific Commerce, its built-in payments offering. The role reports to the Director, Product and involves shaping the strategic vision for Commerce, owning customer onboarding, website building features, and the execution of pricing and packaging changes led by the VP, Growth.
Responsibilities
Define the strategic vision for the Commerce product, integrating market insights, customer needs, and business outcomes across payments, checkout, subscriptions, pricing, and tax; Execute with quality and depth, fully solving customer problems rather than shipping partial solutions; Own a wide surface area, including other payment processing integrations, pricing and packaging changes, customer onboarding, and the site building product; Work AI-first across feedback triage, competitive insight, scoping, and prototyping; Think end to end from customer retention and discovery through launch considerations such as pricing, user experience, communication, and team readiness; Stay connected to customers and turn their feedback into clear problems worth solving; Drive measurable outcomes by defining success metrics and tracking impact on revenue, conversion, retention, and Plus wins; Collaborate across Engineering, Design, Finance, Marketing, Customer Success and Sales, and run retrospectives to improve how the team works
Requirements
6+ years of experience in product management in mid-size companies; At least 2 years of product management experience with commerce products specifically; Proven track record of driving product strategy and execution and delivering measurable business impact, particularly in monetization or commerce-focused domains; Thinks end to end, planning rollouts including pricing, user experience, migration, and customer communication, and has shipped changes to live products that customers had to adopt; Executes with depth and quality, shipping solutions that fully solve the problem, with a high bar for quality at speed; Customer-obsessed, with a strong foundation in Jobs-to-be-Done and direct experience engaging customers; Exceptional ability to synthesize data, market trends, and customer feedback into strategic product decisions; Deep understanding of AI's role in product development and uses AI in their daily workflow; Thrives in fast-paced, agile environments and takes a proactive approach to change and ambiguity
Nice to have
Experience in online learning; Experience with pricing and packaging, onboarding, or site builders; Knowledge of marketing principles, customer acquisition strategies, and monetization models
Benefits
Competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan; Flexible Paid Time Off with a encouraged minimum of 4 weeks of vacation, Thinker Holidays, and December holiday time off; Health, vision, and dental coverage starting Day 1 for employee and family; $3,000 for mental health care; Short-term health plan; Additional $900/year health or personal spending account; Family friendly benefits including parental leave top-ups for up to 32 weeks, fertility coverage, and personalized return to work options; 3 paid volunteer days each year; Flexible work from anywhere in Canada, Vancouver HQ, or a co-working space; AI tools for every employee; Annual $2,000 CAD Learn and Grow fund plus training, mentorship, coaching, and promotion opportunities; Home office setup with a company-owned MacBook Pro and a budget for desk, chair, or accessories
Kanada
