Senior Property Manager

The Senior Property Manager is responsible for all phases of apartment building operations and management. The position oversees 425 apartment units across Residences at King Farm and Residences at Rio. Residences at Rio is a 136-unit rent-controlled asset. Residences at King Farm is a 289-unit market-rate asset with an additional condominium component comprising 28 privately owned residences. The Senior Property Manager carries out specific duties in a timely and cost-effective manner and provides support to senior management to resolve building-related issues.

Responsibilities

Ensure team members are performing at an optimal level and are motivated and engaged; Oversee staff performance, training, and accountability to ensure company standards and operational goals are met; Recruit and retain a team of service-oriented, business-minded property management professionals; Promote and cultivate BMC's core values emphasizing service, teamwork, continuous improvement to achieve results; Monitor income and expenses to maximize revenue, control costs, and achieve budget goals; Prepare annual operating budgets and monthly variance reports; Update the condominium budget and prepare financial materials and reports for the annual condominium meeting; Coordinate the annual condominium meeting and follow up on resulting action items; Oversee rent collection, delinquency follow-up, and lease enforcement in accordance with company policies; Implement or direct the implementation of all policies and procedures as authorized in the Company policy and procedures manuals; Establish relationships in the real estate industry to benefit the Company and assist with its marketing goals; Promote a sales culture where everyone at the property level understands that their main role is to lease apartments and retain residents; Collaborate with Revenue Management team in setting rents and positioning the property; Participate in establishing each property's pricing strategy; Develop and implement rent renewal strategies and sales and marketing plans; Ensure compliance with applicable rent-control requirements; Maintain an ongoing, in-depth knowledge of the market, market rents, market trends and demographics; Schedule company-authorized contractors and vendors to prepare vacant apartments for move-in and monitor all work in progress; Perform cost analysis and comparison when required; Ensure vendors' performance is effective, efficient, and safe; Approve invoices for payment; Respond to residents' concerns and after-hours issues in a timely, professional, and respectful manner; Address noise complaints from residents in writing; Prepare and send resident correspondence using RentCafe; Encourage resident retention through relationship-building and excellent customer service; Oversee physical inspections of all areas of the property; Monitor work order completion, preventive maintenance, and apartment turnover; Prepare for annual county and city inspections, coordinate required corrective work, and submit required reports; Recommend and assist with executing needed capital improvements; Other duties as assigned

Requirements

Bachelor's degree; Experience managing high-rise Class A luxury properties; At least three to four years of property management experience; At least one year managing a team; Proficient in Microsoft Office; Detail-oriented; Strong analytical and problem-solving skills; Strong time management and organizational skills; Ability to effectively manage a team; Ability to work in a fast-paced, multi-entity environment; Ability to multi-task and follow through; Ability to work under pressure; Ability to communicate effectively; Ability to work effectively as a team contributor on applicable assignments; Ability to respond to others' needs in a timely and courteous manner

Nice to have

Yardi experience (property management accounting software)

Benefits

Paid time off; Medical plan options; 401K match with immediate vesting; Rent discount at BMC properties; Paid volunteer leave; Gym membership contributions; Company-wide social outings; Additional bonus incentives