Solutions Director

We are seeking a Solutions Director to act as a senior implementation leader within our Solution Consulting organization. While our Implementation Managers and Solutions Architects guide customers through day-to-day deployments, the Solutions Director steps in as the strategic anchor for our largest, most complex, and highest-stakes enterprise implementations. In this role, you will be responsible for three core pillars: Executive Oversight of Complex Deployments, Team Strategy & Process Scalability, and Leadership Development.

Responsibilities

Lead Our Most Complex Projects: Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments; Define Implementation Strategy & Playbooks: Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing; Drive Leadership Development: Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects; Cross-Functional Executive Alignment: Partner closely with Sales, Product, Engineering, and Customer Success leadership; Establish Governance & Quality Standards: Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards

Requirements

10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting; at least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company; Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises (e.g., integrations with major ERPs like Workday, NetSuite, SAP, or Oracle; global rollouts; complex compliance and security requirements); A track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs; Exceptional focus on mentorship and leadership development; Outstanding communication, negotiation, and conflict-resolution skills; Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change

Nice to have

Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows

Benefits

Start-up equity; 100% health, vision & dental coverage options; Catered breakfast, lunch, & dinner; Flexible PTO; ClassPass membership; Monthly commuter benefit; Team building events & happy hours; Home office stipend; Phone/internet reimbursement; Paid parental leave; Fertility stipend; 401k plan