Anaplan is looking for a strategic, yet delivery-focused Solution Implementation Manager to guide customers, leading blended delivery teams with Business Partners, to deploy Anaplan solutions efficiently and effectively. The role is the primary point of contact for each delivery, leads customer-facing meetings of varying sizes and profiles, and aims to align stakeholders on key decisions including release scope, deployment timelines, resource management, model design, testing/training plans, and change management. Anaplan's platform is an AI-infused scenario planning and analysis platform used by 2,400+ global companies.
Responsibilities
Guide customers and lead blended delivery teams with Business Partners to deploy Anaplan solutions efficiently and effectively; Ensure project teams build powerful, easy-to-use models in an agreed-upon timeline using “The Anaplan Way” methodology; Be responsible for the end-to-end deployment lifecycle of one or many strategic Anaplan solution implementations; Serve as primary point of contact for each delivery and provide regular transparency to internal Leadership teams; Lead customer-facing meetings ranging from operational management to C-suite; Deliver high-level presentations to audiences from executives to system end-users; Manage end-to-end projects with the client project manager to successful deployment; Act as key liaison and business partner to the client at project management and executive levels; Identify resource needs, manage resource time allocation, and hold the team accountable to deadlines; Monitor project timelines and ensure milestones are met; Manage issues and risks, escalating as needed and deploying mitigation strategies; Report on resources, budget, and project status to project sponsors and stakeholders; Facilitate stakeholder alignment by translating complex business requirements into actionable implementation plans; Drive continuous improvement by capturing project learnings and documenting best practices
Requirements
Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and department levels; Ability to understand customer requirements and work with Business Partners to translate them into a simple, usable, yet high value-add solution; Experience in enterprise performance management, with ability to partner with account executives, solution architects, customer success leadership, etc.; Fanatical about customer success and tenacious at driving implementations that create long-term customer value; Passionate about working in a teaming environment and owning the outcomes of the implementations you lead; Depth in program and project management of complex multi-stakeholder environments; Proven ability to influence and build trusted relationships with stakeholders at all levels, driving collaboration and long-term partnership; 6+ years of software project management, customer success management, and/or related experience; Highly data-driven with a commitment to managing milestones, outcomes, mitigating risks and solving issues; Excited about driving and tracking a consistent implementation process with all customers in your portfolio; Excellent verbal and written communication skills; Experience using Anaplan; Experience with Anaplan solution implementations; Willingness to dig into the details and solve problems with a cross-functional team of Anaplanners, Partners, and Customers; Proficiency in project management tools to plan, track, and report on project progress; Ability to quickly learn and adapt to evolving technologies within Anaplan
Nice to have
Excited about driving and tracking a consistent implementation process with all customers in your portfolio; Excellent verbal and written communication skills; Experience using Anaplan; Experience with Anaplan solution implementations; Proficiency in project management tools; Ability to quickly learn and adapt to evolving technologies within Anaplan
Stany Zjednoczone · Miami