We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Responsibilities
Research, track, monitor, and control membership levels in the assigned territories to meet and exceed client commitments, goals, and expectations; Develop and help implement production plans for assigned clients, partnering with Customer Success; Work with the Operations team to understand and establish client goals and develop and implement provider plans for meeting those goals; Forecasting staffing needs in the assigned regions and making recommendations, partnering with Recruiting; Create, maintain, and present reports to the leadership team to effectively communicate trends and the status of current tasks; Communicate key insights and findings to Operations team leadership; Actively communicate regarding overall Production trends and client-specific metrics; Monitor performance KPIs of assigned health plan partners, including production and client comps, to accurately represent production progress and inform strategy; Respond promptly to inquiries; Consolidate complex analyses into simple, consumable content with a focus on driving change through data
Requirements
3 to 5 years of prior relevant experience; 2 to 3 years stakeholder management; Proficient experience working within Excel; Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities; Ability to deal with ambiguity and adapt to changing business conditions; Bachelor's degree preferred
Nice to have
Prior Power BI experience
Benefits
Medical, dental, and vision coverage; Paid time off; Retirement savings options; Wellness programs; Other resources, based on eligibility; Eligibility for CVS Health bonus, commission or short-term incentive program
Stany Zjednoczone · Work from home
