Sr Manager, Digital Sales

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it’s the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

In order to be successful in this role, we need someone who has

For positions in this location, we offer a base pay of $118,860 - $196,140 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Responsibilities

Motivate, coach, and directly manage a team of quota carrying Digital Enterprise Sales Associates (ESAs); Work cross-functionally with the Enterprise Field Reps/Leaders your ESAs support; Hold regular call coaching sessions, pipeline reviews, one on ones, and team meetings; Join/co-sell with your team on customer and prospect calls to close deals; Analyze current process and systems to identify opportunities to improve customer outreach and pipeline management; Set and track key sales targets and supporting metrics for your team, both leading and lagging KPIs; Maintain alignment and collaboration with the Digital Sales Leadership team; Execute new hiring, onboarding and ongoing training to enable team to achieve sales quota and ongoing professional development; Meet or exceed Monthly, Quarterly and Annual sales objectives.; Build an open-communication environment for your team; Ensure your Enterprise Sales Associates are following the sales process in order to win new ACV business; Facilitate resources necessary to further sales cycle such as Solution Consultants, Solution Sales, Sales Operations, Marketing etc.; Provide timely and accurate information to management such as forecasting, territory plans, business objectives etc.; Utilize and leverage internal technology; Occasional travel for training and/or meetings may be required.

Requirements

Proven work experience (2 years min) as an Inside Sales Manager, or 3+ years in Sales as an individual contributor - software sales experience preferred; Full understanding of the sales process from lead to close to ongoing account management.; Worked within a large eco-system and can consistently deliver results.; Strength in growing relationships amongst executives, internally and externally; Experience call coaching to improve rep performance and customer experience.; Comfortable using KPIs to develop coaching plans and sales campaigns.; Ability to manage multiple projects and activities while paying attention to detail.; Excellent verbal and written communication, as well as interpersonal and team management skills.; Positive, motivating, and energetic personality; BA/BS degree