Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support. This role combines program ownership with hands-on instructor-led training, ensuring both internal Axon teams and external law enforcement customers can successfully adopt Fusus workflows. Reports to: Sr. Director, RTO SaaS Delivery. Travel: Approximately 50%. Base Pay Range: $131,250 - $210,000 USD.
Responsibilities
Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences; Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment; Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases; Track adoption and readiness outcomes, identify gaps, and implement continuous improvements; Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers; Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy; Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers; Standardize learning objectives and delivery approaches; Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations; Enable internal teams to support implementation, integration, and troubleshooting discussions with customers; Deliver high-quality instructor-led training to internal teams and external law enforcement customers; Facilitate foundational, intermediate, and advanced workflow training with operational and technical context; Lead scenario-based sessions built around real-world operational use cases; Independently deliver routine training without reliance on senior program managers; Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings; Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption; Act as an escalation point for post-deployment issues; Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes; Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates
Requirements
Proven experience delivering instructor-led training to professional audiences of more than 50 participants; Experience developing and executing structured training or enablement programs; Strong facilitation skills with the ability to engage both technical and operational audiences; Demonstrated ability to teach functional workflows and applied technical concepts with credibility; Ability to operate independently in front of customers and internal stakeholders; Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs; High-level working knowledge of IP networking fundamentals; High-level working knowledge of RTSP and video streaming concepts; High-level working knowledge of DVR/NVR systems and camera infrastructure; High-level working knowledge of network connectivity, ports, firewalls, and bandwidth considerations
Nice to have
Background in law enforcement, public safety, emergency management, or similar operational environments; Experience training or supporting public-sector customers; Experience working with video management systems, real-time operations centers, or situational awareness platforms; Hands-on experience supporting technical deployments or integrations in enterprise environments
Benefits
Competitive salary and 401k with employer match; Discretionary paid time off; Paid parental leave for all; Medical, Dental, Vision plans; Fitness Programs; Emotional & Mental Wellness support; Learning & Development programs; Employee Resource Groups (ERGs); Snacks in offices; Total compensation including base pay, bonus, and stock awards
Stany Zjednoczone · Los Angeles
